Compare Zendesk and HubSpot in 2024. Explore their features, pricing, and support options to determine which best suits your business needs.
Selecting the right customer service platform is very important for enhancing business-client interactions.
Zendesk is known for its set of functionalities, including an email ticketing system, live chat, phone support, and an extensive knowledge base. The platform’s strength lies in its adaptability, supported by numerous integrations with different applications.
HubSpot, although not as extensive in some features as Zendesk, it has some specialized customer service capabilities. It offers tools like ticketing, automation, customer feedback surveys, and a customer portal, all aimed at improving the efficiency of customer service operations. It offers a more focused set of features, emphasizing personalization in customer service and self-service options.
What is Zendesk?
Zendesk is a CRM tool that focuses on meeting the needs of sales teams. It is a cloud-based platform that integrates easily with other Zendesk products. Zendesk Sell is also an ideal software for businesses looking to align their sales and customer service teams.
Customer behavior can also be analyzed and tracked using Zendesk's solutions for managing customer interaction information. Additionally, it enables you to make customized templates for customer service responses, call alerts, and task automation.
What is HubSpot?
HubSpot is a cloud-based customer platform that can help scaling businesses grow better with their sales, service, marketing, and content management software.
Service Hub is a seamless component of HubSpot’s AI-powered Smart CRM, providing businesses with a streamlined way to resolve customer issues, and a complete view of their customer interactions and data from every aspect of the flywheel.
Zendesk vs HubSpot Comparison Table
| Features | Zendesk | HubSpot |
|---|---|---|
| Live chat | Yes | Yes |
| Knowledge base | Yes | Yes |
| Access to mobile device | Yes | Yes |
| Email Integration | Yes | Yes |
| API access | Yes | Yes |
| Subscription | Yes | Yes |
Zendesk vs HubSpot Feature Comparison
Key Features of Zendesk
- User-friendly interface
- Integration with social media platforms
- Flexible customization
- Optimization of work
Key Features of HubSpot
- Automatic syncing with Google Calendar and Office 365
- Round-robin and group meeting link options
- Shareable scheduling links that can be emailed or embedded on your website
- CRM integrations
- Automated admin work
- Scheduled appointment with multiple people
Zendesk vs HubSpot: Pros and Cons
Zendesk Pros and Cons
Pros
- Easy to use interface
- Tagging of tickets
- Outbound phone calls
- Chatbot
Cons
- Allowing secondary emails to receive ticket status updates
- More status updates and report on them
- Native Integrations with more eCommerce platforms
Hubspot Pros and Cons
Pros
- All-in-one solution
- Free CRM
- Customization options
- Real-time lead behavior notifications
- Personalized email sequences
Cons
- Expensive per-user plans
- Mixed opinions on the ease of use
- Occasional glitches
- Limited email capabilities
Zendesk vs HubSpot Pricing
Zendesk Pricing
- Suite Team: costs $49 per user per month, billed annually.
- Suite Growth: costs $79 per user per month, billed annually.
- Suite Professional: costs $99 per user per month, billed annually.
- Suite Enterprise: costs $150 per user per month, billed annually.
HubSpot Pricing
Basic: Free
Starter: Starts at $20 per month per seat, billed monthly
Professional: Starts at $890 per month, billed monthly
Entreprise: Starts at $3600 per month, billed monthly
Choosing between Zendesk and HubSpot
HubSpot and Zendesk are both popular platforms with different features that caters to different business needs. While both platforms offer a knowledge base tool, ticket management, and automation features, there are still some differences to consider.
In terms of knowledge base, HubSpot offers a self-service support platform that enables organizations to deliver useful information to their consumers.
Whereas Zendesk Help Center is a self-service support platform that allows businesses to provide helpful information to their customers.
What is Distrobird?
Distrobird helps you manage your entire sales process, with sequences, cloud call center, shared inbox, form tracking and more on a single platform. Seamlessly run cold email & SMS sequences, inbound and outbound calling, unified inbox, form tracking, lead routing, and more in one place.
- Features: Distrobird features include data enrichment, contact management, cloud call centre, form tracking, block list, shared inbox, Office 365, Gmail, and custom SMTP inbox sync, campaign exclusions, and scheduled campaigns.
- Integrations: HubSpot, Gmail, Stripe, Microsoft Outlook, Twilio, Zapier, Clearbit, Zoho, Telnyx, Salesforce and NGP VAN.
- Pricing: There is a free plan for the Voice, Sequences, and Shared Inbox products. Startup plan for the Shared Inbox is $8/month. Startup, Growth & Enterprise plans for both the Sequences and Voice products are $25, $50, and $75 respectively.
What sets Distrobird Apart?
With Distrobird, businesses can seamlessly manage all their sales process, shared inbox, customer service processes from a single, unified platform.
If you are looking for a comprehensive and affordable solution with a free plan, Distrobird is a great option. It offers all the essential features you need to manage your sales & customer engagement tech stack in one place - multi-channel sequences and campaigns, web messenger, outbound dialer, inbound call center software, shared team inbox, and conversation analytics - in a single solution. Distrobird is also easy to use and integrates with a variety of popular apps.
Whether you're a startup or an established business, Distrobird's scalable pricing plans make it a cost-effective choice.
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