Selecting the right customer service platform is very important for enhancing business-client interactions.

Zendesk is known for its set of functionalities, including an email ticketing system, live chat, phone support, and an extensive knowledge base. The platform’s strength lies in its adaptability, supported by numerous integrations with different applications.

HubSpot, although not as extensive in some features as Zendesk, it has some specialized customer service capabilities. It offers tools like ticketing, automation, customer feedback surveys, and a customer portal, all aimed at improving the efficiency of customer service operations. It offers a more focused set of features, emphasizing personalization in customer service and self-service options.

What is Zendesk?

Zendesk is a CRM tool that focuses on meeting the needs of sales teams. It is a cloud-based platform that integrates easily with other Zendesk products. Zendesk Sell is also an ideal software for businesses looking to align their sales and customer service teams.

Customer behavior can also be analyzed and tracked using Zendesk's solutions for managing customer interaction information. Additionally, it enables you to make customized templates for customer service responses, call alerts, and task automation.

What is HubSpot?

HubSpot is a cloud-based customer platform that can help scaling businesses grow better with their sales, service, marketing, and content management software.

Service Hub is a seamless component of HubSpot’s AI-powered Smart CRM, providing businesses with a streamlined way to resolve customer issues, and a complete view of their customer interactions and data from every aspect of the flywheel.

Zendesk vs HubSpot Comparison Table

Features	Zendesk	HubSpot
Live chat	Yes	Yes
Knowledge base	Yes	Yes
Access to mobile device	Yes	Yes
Email Integration	Yes	Yes
API access	Yes	Yes
Subscription	Yes	Yes

Zendesk vs HubSpot Feature Comparison

Key Features of Zendesk

User-friendly interface
Integration with social media platforms
Flexible customization
Optimization of work

Key Features of HubSpot

Automatic syncing with Google Calendar and Office 365
Round-robin and group meeting link options
Shareable scheduling links that can be emailed or embedded on your website
CRM integrations
Automated admin work
Scheduled appointment with multiple people

Zendesk vs HubSpot: Pros and Cons

Zendesk Pros and Cons

Pros

Easy to use interface
Tagging of tickets
Outbound phone calls
Chatbot

Cons

Allowing secondary emails to receive ticket status updates
More status updates and report on them
Native Integrations with more eCommerce platforms

Hubspot Pros and Cons

Pros

All-in-one solution
Free CRM
Customization options
Real-time lead behavior notifications
Personalized email sequences

Cons

Expensive per-user plans
Mixed opinions on the ease of use
Occasional glitches
Limited email capabilities

Zendesk vs HubSpot Pricing

Zendesk Pricing

Suite Team: costs $49 per user per month, billed annually.
Suite Growth: costs $79 per user per month, billed annually.
Suite Professional: costs $99 per user per month, billed annually.
Suite Enterprise: costs $150 per user per month, billed annually.

HubSpot Pricing

Basic: Free

Starter: Starts at $20 per month per seat, billed monthly

Professional: Starts at $890 per month, billed monthly

Entreprise: Starts at $3600 per month, billed monthly

Choosing between Zendesk and HubSpot

HubSpot and Zendesk are both popular platforms with different features that caters to different business needs. While both platforms offer a knowledge base tool, ticket management, and automation features, there are still some differences to consider.

In terms of knowledge base, HubSpot offers a self-service support platform that enables organizations to deliver useful information to their consumers.

Whereas Zendesk Help Center is a self-service support platform that allows businesses to provide helpful information to their customers.

What is Distrobird?

Distrobird helps you manage your entire sales process, with sequences, cloud call center, shared inbox, form tracking and more on a single platform. Seamlessly run cold email & SMS sequences, inbound and outbound calling, unified inbox, form tracking, lead routing, and more in one place.

Features: Distrobird features include data enrichment, contact management, cloud call centre, form tracking, block list, shared inbox, Office 365, Gmail, and custom SMTP inbox sync, campaign exclusions, and scheduled campaigns.
Integrations: HubSpot, Gmail, Stripe, Microsoft Outlook, Twilio, Zapier, Clearbit, Zoho, Telnyx, Salesforce and NGP VAN.
Pricing: There is a free plan for the Voice, Sequences, and Shared Inbox products. Startup plan for the Shared Inbox is $8/month. Startup, Growth & Enterprise plans for both the Sequences and Voice products are $25, $50, and $75 respectively.

What sets Distrobird Apart?

With Distrobird, businesses can seamlessly manage all their sales process, shared inbox, customer service processes from a single, unified platform.

If you are looking for a comprehensive and affordable solution with a free plan, Distrobird is a great option. It offers all the essential features you need to manage your sales & customer engagement tech stack in one place - multi-channel sequences and campaigns, web messenger, outbound dialer, inbound call center software, shared team inbox, and conversation analytics - in a single solution. Distrobird is also easy to use and integrates with a variety of popular apps.

Whether you're a startup or an established business, Distrobird's scalable pricing plans make it a cost-effective choice.

All-in-one platform

Sales

Customer Support

Products

Campaigns & Sequences

SMS - P2P & Campaigns

Voice

Web Chat

Shared Inbox

Form Tracking

Customer Support

A Comparison of Genesys PureCloud and InMoment

Zendesk vs HubSpot: Compared In 2024

Get started immediately