Why do you need a Helpwise Alternative?

Helpwise is a software designed to streamline customer service and communication for businesses. It functions as a shared inbox system, allowing teams to manage inquiries from various channels like email, SMS, social media (Facebook, Twitter), and live chat, all in one place.

However, users highlight certain areas of improvement, such as the unavailability of customer support, disjointed support channels, issues with bugs and functionality issues with integrations.

Whether you’re searching for more advanced features, looking for a more affordable option, or simply want a different user experience, there are several available alternatives for you.

In this guide, we cover some factors to consider while choosing the right Helpwise alternative and detailed information on those alternatives.

What should you look for in a Helpwise Alternative?

Features: Look at the features that come with all the major options and decide which ones are the must-haves for your organization.
Ease-of-use: You want a platform that's user-friendly for everyone on your team, so it should be easy to use.
Integration station: Ensure that the platform plays nicely with your existing tools. Whether it's your CRM, helpdesk software, or project management system, seamless integration is key to keeping your workflow smooth.
Customization: A good Helpwise alternative is one you can customize to suit your needs.
Pricing: Ensure to look at the pricing for the level at which you’re at and where you’ll most likely be in the future. As companies expand, certain products may undergo significant price hikes. Make use of any available free trial to gain firsthand experience without committing.

5 Helpwise Customer Support Alternatives: Side-by-side Comparison

A deep dive into the 5 Helpwise Alternatives

Helpwise software has many use cases, but some options may provide better results for the same function. We have compiled these 5 Alternatives to help you choose the right alternative or replacement if you choose.

Distrobird
Hubspot
Zoho
Front
Zendesk

1. Distrobird

Distrobird is a cloud-based customer and sales engagement platform, designed to streamline sales and manage customer interactions. It is an all-in-one platform managing phone calls, SMS communications, and emails, along with product features like web chats, shared team inbox, and automated campaigns.

It also integrates seamlessly with various popular CRM and business tools, notably HubSpot, Gmail, Stripe, Microsoft Outlook, Twilio, Zapier, Clearbit, Zoho, Telnyx, Salesforce and NGP VAN.

Features: The features of Distrobird include data enrichment, contact management, cloud call center, form tracking, block list, shared inbox, Office 365, Gmail, and custom SMTP inbox sync, campaign exclusions, and scheduled campaigns.
Pricing: There is a free plan for the Voice, Sequences, and Shared Inbox products. The startup plan for the Shared Inbox is $8/month. Startup, Growth & Enterprise plans for both the Sequences and Voice products are $25, $50, and $75/month respectively.

2. HubSpot Service Hub

HubSpot offers a knowledge base for businesses to create and share informative articles. It also offers ticketing tools that help teams manage and prioritize support requests.

Features:

Reporting and analytics, AI and automation, Apps and integrations, Knowledge base and Live chat.

Pricing:

There is the free plan. The starter plan is $50/month. While the professional plan is $500/month, and the enterprise plan is $1,200/month.

3. Zoho Desk

Zoho offers a well-known suite of cloud-based business tools. The solution helps companies of all sizes manage sales, marketing, and customer support. It can store contact data, improve customer satisfaction, and automate tasks.

Zoho CRM can also combine with companies’ other tools to share CRM data and improve business intelligence.

Features:

Zoho can automate repetitive tasks and streamline the sales process. Gain insights into sales performance and trends with analytics and reporting. Create automated workflows to improve efficiency and also access CRM features through mobile apps.

Pricing:

The Zoho standard pricing is $14 per user/month. The professional plan is $23 per user/month. The enterprise plan is $40 per user/month. The ultimate plan is $52 per user/month. There is also the flex plan which is $14 per user/month. And the plus plan which is $57 per user/month which is billed annually.

4. Front

Front is a customer operations platform that helps streamline customer communication by combining the ease of use of email with the automation and collaboration features needed to deliver exceptional service at scale.

Features

It acts as a central hub for all your customer communication channels, uses a familiar email-style interface, offers analytics to help you measure customer happiness and team performance, and Front automates tasks like routing messages to the right person

Pricing

The pricing for the growth plan is $59/month. The scale plan is $99/month and the premier plan goes for $299

5. Zendesk

Zendesk is a cloud-based customer service platform that allows you to track and manage customer inquiries across various channels like email, phone calls, social media, and web forms all within a united platform. It is a communications solutions that enhance your customer service operations and increases your productivity.

Features

Centralize customer support operations, improve efficiency, offer CRM functionalities to help businesses manage customer data, personalize support experiences, and empower customers to find answers on their own with articles, FAQs, and how-to guides.

Pricing

The pricing for Zendesk essential plan for teams is $69 per user. Growth plan is $115 per user. The professional plan is $149 per user. Contact sales team for enterprise plan.

Which Customer Support Alternative Is Right For You?

Finding the right Helpwise alternative depends on your specific needs and budget.

The best thing to do is make a list of your must-haves and compare the possible tools to select the right software for your team.

While searching for the right solution, ensure to consider the total cost of ownership—accounting for all costs associated with the product—so there are no surprises down the line.

If you are looking for a comprehensive and affordable solution with a free plan, Distrobird is a great option. It offers all the essential features you need to manage your sales & customer engagement tech stack in one place - multi-channel sequences and campaigns, web messenger, outbound dialer, inbound call center software, shared team inbox, and conversation analytics - in a single solution. Distrobird is also easy to use and integrates with a variety of popular apps.

Whether you're a startup or an established business, Distrobird's scalable pricing plans make it a cost-effective choice. Create your free Distrobird account and see how it can transform your customer interactions!

All-in-one platform

Sales

Customer Support

Products

Campaigns & Sequences

SMS - P2P & Campaigns

Voice

Web Chat

Shared Inbox

Form Tracking

Customer Support

Zendesk vs HubSpot: Compared In 2024

The Best Helpwise Alternatives in 2024

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