Top 5 Trengo Alternatives In 2024

Why do you need a Trengo Alternative?

Trengo is a customer engagement platform that allows companies to communicate with their customers and their teams. Trengo funnels every single communication channel into one stream, enabling you to respond in seconds and exceed customer expectations.

Trengo offers valuable features such as collaboration tools, extensive integrations, multichannel communication, WhatsApp templates that help speed up replies, etc. Trengo’s pricing plan starts at €99/month for the Essential plan, €149/month for the Boost plan, and a Pro plan that costs €249/month.

Despite positioning itself as a reliable customer operations platform, Trengo still falls short in some features. Reviews from users on Capterra show that the lack of history of a conversation with a customer poses a challenge for the customer support agents. Users also complain about the difficulty of seeing the history of closed tickets that are opened again by a customer. They also often make complaints about the inefficiency of the customer support team and their unstable pricing plan.

Whether you’re searching for more advanced features, looking for a more affordable option, or simply want a different user experience, there are several available alternatives for you. In this guide, we cover some factors to consider while choosing the right Trengo alternative and detailed information on those alternatives.

What should you look for in a Trengo Alternative?

• Features: First things first, think about what features are essential for your business. Do you need advanced call routing, CRM integration, or maybe call recording? Make a list of must-haves to guide your search.
• Ease of use: You want a platform that's user-friendly for everyone on your team, so it should be easy to use.
• Integration station: Ensure that the platform plays nicely with your existing tools. Whether it's your CRM, helpdesk software, or project management system, seamless integration is key to keeping your workflow smooth.
• Flexibility and scalability: You have plans to see your business grow, therefore, you need a solution that can grow with you. Look for a platform that's flexible enough to adapt to your changing needs and scalable to accommodate your expanding team.
• Pricing: Budget is always important, so make sure that the platform you’re going for has pricing options aligned with your budget.
• User feedback: Lastly, don't forget to check out reviews and testimonials from other users. Their experiences will offer valuable insights into what the platform is really like and help you to make better decisions.

The 5 Best Trengo Alternatives To Use In 2024

The following is a list of five Trengo customer support/operations alternatives. The software listed below has proven to be useful in providing customer support services to organizations and businesses.

1. Distrobird

Distrobird is a cloud-based customer and sales engagement platform, designed to streamline sales and manage customer interactions. It is an all-in-one platform managing phone calls, SMS communications, and emails, along with product features like web chats, shared team inbox, and automated campaigns.

It also integrates seamlessly with various popular CRM and business tools, notably HubSpot, Gmail, Stripe, Microsoft Outlook, Twilio, Zapier, Clearbit, Zoho, Telnyx, Salesforce and NGP VAN.

Distrobird best features

• Distrobird offers excellent value for money.
• Multi-channel shared inbox.
• Provides a unified inbox that helps you bring all your customer communication channels together in one place.
• Allows for easier collaboration with the @mentions feature that allows you to bring in your teammates to resolve an inquiry.
• Offers multiple integrations.
• Has automated CSAT surveys.
• Provides analytics and reporting tools.
• Allows you to triage customer requests into multiple shared inboxes based on issue type, customer profile, or recent activity on your site.
• Automation of tasks to streamline workflow and increase efficiency.
• Enables businesses to streamline customer or prospect engagements for enhanced productivity.
• Provides a customer-centric inbox for organized and effective communication.

Distrobird limitations

• The free plan is limited to 3 users.
• Available only on the web; no mobile application.

Distrobird pricing

• Free Plan: Free
• Startup: $8/month (shared inbox) or $25/month (sequences and voice)
• Growth: $50/month
• Enterprise: $75/month

2. Front

Front is a customer support and operations platform that enables teams to streamline communication and deliver exceptional service at scale. It facilitates team interaction with customers across multiple channels, automates repetitive tasks, and provides detailed insights on team performance.

Front best features

• Omnichannel shared inbox.
• Live chat.
• Collaboration and analytics tool.

Front limitations

• Difficulty in navigating its complex user interface.
• It has a steep learning curve which takes time to adjust to and therefore slows users down.
• A review from a user says that the mobile app isn’t the best as a lot of things are lacking in it, compared to the desktop.

Front pricing

• Starter plan:$19/month
• Growth plan:$59/month
• Scale plan:$99/month
• Premier plan: $299/month

3. Zendesk

Zendesk is an all-in-one customer service software that offers a robust customer support tool for enterprise organizations. With Zendesk you can interact with chat, email, phone, social media, and self-service support via a single channel.

Zendesk best features

• Interaction history tracking.
• Unified customer profiles.
• It offers a ticketing system.
• It offers a wide range of integrations.

Zendesk limitations

• It has a steep learning curve.
• Lower-tiered plans offer limited customization.

Zendesk pricing

• Suite team plan: $69/month/agent
• Suite growth plan: $115/month/agent
• Suite professional plan: $149/month/agent
• Suite Enterprise plan: Contact Sales

4. Helpwise

Helpwise is a customer service platform for SMBs to help you serve customers faster and retain them better. It is a shared inbox solution for teams of all sizes looking to increase collaboration and deliver better customer service, faster.

Helpwise best features

• It offers automation tools that help for an easy workflow.
• It has integrations with other services like Slack, Shopify, Zapier, and Hubspot.
• It offers a system where you can monitor team performance and email traffic from an account dashboard.

Helpwise limitations

• Poor customer support.
• The mobile application lacks the features of the desktop application.
• You cannot view all shared inboxes on a single screen.

Helpwise pricing

• Standard plan: $12/user/month
• Premium plan: $23/user/month
• Advanced plan: $39/user/month

5. Missive

Missive is not a full-fledged customer support tool, however, it offers excellent team collaboration and is a great choice for teams that want a single tool to manage customer support and collaborate on internal projects.

Missive best features

• Offers standard templates agents can use to respond to customer support inquiries.
• It allows support agents to assign, track, and collaborate on incoming calls.
• It offers one-to-one live chat with users and website visitors.

Missive limitations

• It lacks analytics and reporting features making it difficult for teams to track important metrics.
• It provides limited integrations.
• It can be a bit complex to understand.
• There’s a limit on how long you can retain conversation history.

Missive pricing

• Starter: $14/user/month
• Productive: $18/user/month
• Business: $26/user/month

Which Customer Support Platform Is Right For You?

Choosing the right Trengo alternative for customer support and shared inbox depends on your specific needs and budget.

Distrobird stands out as a comprehensive solution, offering an all-in-one platform for calls, emails, SMS, and integrations with popular CRMs and business tools.

Its features cater to both sales and customer support teams, with functionalities like multi-channel communication, automation, and a customer-centric inbox for streamlined workflows.

Whether you're a startup or an established business, Distrobird's scalable pricing plans make it a cost-effective choice. Create your free Distrobird account and see how it can transform your customer interactions!