Orum Alternatives: Top Choices in 2024 (Compared)

Orum, not your fit? Find top alternatives (affordable, advanced features) to improve your call center experience.

Why do you need an Orum Alternative?

Orum is an AI-powered conversation platform that helps you crush sales targets and build relationships with your customers.

Orum is an all-in-one software platform designed to supercharge the sales process. It uses automation, AI insights, and data analytics to help salespeople connect with more leads faster, close deals efficiently, and optimize their overall performance.

Despite its positive features, some users have reported issues with bugs in the dialing pad, high rates, and challenges with navigating the user interface.

Whether you’re searching for more advanced features, looking for a more affordable option, or simply want a different user experience, there are several available alternatives for you.

In this guide, we cover some factors to consider while choosing the right Orum alternative and detailed information on those alternatives.

What should you look for in an Orum Alternative?

  • Features: First things first, think about what features are essential for your business. Do you need advanced call routing, CRM integration, or maybe call recording? Make a list of must-haves to guide your search.
  • Ease of use: You want a platform that's user-friendly for everyone on your team, so it should be easy to use.
  • Integration station: Ensure that the platform plays nicely with your existing tools. Whether it's your CRM, helpdesk software, or project management system, seamless integration is key to keeping your workflow smooth.
  • Flexibility and scalability: You have plans to see your business grow, therefore, you need a solution that can grow with you. Look for a platform that's flexible enough to adapt to your changing needs and scalable to accommodate your expanding team.
  • Pricing: Budget is always important, so make sure that the platform you’re going for has pricing options aligned with your budget.
  • User feedback: Lastly, don't forget to check out reviews and testimonials from other users. Their experiences will offer valuable insights into what the platform is really like and help you to make better decisions.

The 5 Best Orum Alternatives To Use In 2024

The following is a list of five Orum cloud business calling alternatives. The software listed below has proven to be a useful tools in providing calling sims to organizations and businesses.

1. Distrobird

Distrobird is a cloud-based customer and sales engagement platform, designed to streamline sales and manage customer interactions. It is an all-in-one platform managing phone calls, SMS communications, and emails, along with product features like web chats, shared team inbox, and automated campaigns.

It also integrates seamlessly with various popular CRM and business tools, notably HubSpot, Gmail, Stripe, Microsoft Outlook, Twilio, Zapier, Clearbit, Zoho, Telnyx, Salesforce and NGP VAN.

Distrobird best features

  • Local phone number support in 103 countries.
  • Unlimited inbound calls in the US and Canada.
  • Hold music and customizable voicemail greetings.
  • Team office hours and call recording data stored for 3-12 months.
  • Simultaneous, round-robin, fixed order, and longest-idle time call and SMS routing.
  • Queue callback and call barging for improved customer service.
  • Do-not-contact (DNC) lists to adhere to regulatory requirements.
  • Call previews and power dialers for effective outreach.
  • Offers multi-channel communication for diverse outreach strategies.
  • Automation of tasks to streamline workflow and increase efficiency.
  • Various sales-focused features to enhance sales processes.
  • Provides a customer-centric inbox for organized and effective communication.
  • Enables businesses to streamline customer or prospect engagements for enhanced productivity.

Distrobird limitations

  • The free plan is limited to 3 uses.
  • Available only on the web; no mobile application.

Distrobird pricing

  • Free Plan: Free
  • Startup: $8/month (shared inbox) or $25/month (sequences and voice)
  • Growth: $50/month
  • Enterprise: $75/month

2. Koncert

Koncert is a cloud-based sales engagement platform designed specifically for B2B businesses. It focuses on increasing sales conversations and pipeline growth for businesses.

Koncert best features

  • Koncert offers several dialer options, including multi-line AI parallel dialers and single-line AI flow dialers.
  • It allows you to create sequenced workflows that include email, video, and social media touches, reaching prospects through their preferred channels
  • It integrates with leading CRMs eliminating manual data entry
  • It automates tedious tasks, providing valuable insights and allowing sales teams to be more productive and focus on closing deals.

Koncert limitations

  • Inability to integrate with tools like Gong and Chorus
  • Integration with CRM is not always seamless
  • The platform is complex to navigate compared to other sales tools

Koncert pricing

  • Contact the sales team for further information

3. PhoneBurner

PhoneBurner is a cloud-based software specifically designed to boost sales outreach through features that automate tasks and improve call efficiency. It caters to businesses that rely heavily on making outbound calls to generate leads or close deals.

PhoneBurner best features

  • It automates the dialing process, eliminating the need to manually punch in numbers.
  • PhoneBurner allows for integrating SMS and email into your outreach sequences
  • It integrates with popular CRMs, syncing call data and keeping customer information centralized

PhoneBurner limitations

  • Overpriced compared to similar competition.
  • The software is not easy to navigate at first

PhoneBurner pricing

  • Standard: $149/month
  • Professional: $179/month
  • Premium: $199/month

4. AirCall

Aircall is a customer, communication, and engagement platform, designed for sales and support teams. It focuses on improving customer interactions and has integrations with various CRMs and business tools.

Aircall best features

  • It has a user-friendly interface, providing an easy setup and use.
  • Aircall offers collaboration features such as call transfer and call notes, enabling teams to work together more effectively.
  • It provides a comprehensive analysis tool, allowing businesses to make data-driven decisions.

Aircall limitations

  • Frequent connectivity issues with inbound calls.
  • Limited CRM integration.
  • Lacks many reporting features found in similar apps.
  • Some pricing plans may not offer enough customization features.

Aircall pricing

  • Essential: $40/month
  • Professional: $70/month
  • Custom: Contact the team for details

5. JustCall

JustCall is a cloud-based phone system designed for sales and support teams to connect with customers across channels, coach your teams, and automate workflows — all from one platform.

JustCall best features

  • JustCall intelligently directs calls to the most qualified agent based on factors like availability, skills, or even the nature of the inquiry.
  • JustCall integrates with a variety of popular CRMs and business tools, allowing for a smooth workflow
  • It offers flexible pricing plans that adapt to the needs of growing businesses.

JustCall limitations

  • Network issues with VoIP providers
  • Inaccessible Customer support
  • Functionality issues with integrations.

JustCall pricing

  • Essential: $19/month
  • Team: $29/month
  • Professional: $49/month
  • Business: Contact sales team

Which Cloud Contact Center is Right For You?

Finding the right Orum alternative depends on your specific needs and budget.

Distrobird stands out as a comprehensive solution, offering an all-in-one platform for calls, emails, SMS, and integrations with popular CRMs and business tools.

Its features cater to both sales and customer support teams, with functionalities like multi-channel communication, automation, and a customer-centric inbox for streamlined workflows.

Whether you're a startup or an established business, Distrobird's scalable pricing plans make it a cost-effective choice. Create your free Distrobird account and see how it can transform your customer interactions!

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