Top 5 OpenPhone Alternatives in 2024

Why do you need an OpenPhone Alternative?

OpenPhone positions itself as a modern and user-friendly alternative to traditional business phone systems. Its emphasis on mobility, collaboration, and affordability makes it attractive to companies seeking a more agile communication solution.

However, users have pointed out areas for improvement, including issues with call quality, slow customer support, and software bugs.

Whether you’re searching for more advanced features, looking for a more affordable option, or simply want a different user experience, there are several available alternatives for you.

In this guide, we cover some factors to consider while choosing the right OpenPhone alternative and detailed information on those alternatives.

What should you look for in a OpenPhone Alternative?

• Features: First things first, think about what features are essential for your business. Do you need advanced call routing, CRM integration, or maybe call recording? Make a list of must-haves to guide your search.
• Ease of use: You want a platform that's user-friendly for everyone on your team, so it should be easy to use.
• Integration station: Ensure that the platform plays nicely with your existing tools. Whether it's your CRM, helpdesk software, or project management system, seamless integration is key to keeping your workflow smooth.
• Flexibility and scalability: You have plans to see your business grow, therefore, you need a solution that can grow with you. Look for a platform that's flexible enough to adapt to your changing needs and scalable to accommodate your expanding team.
• Pricing: Budget is always important, so make sure that the platform you’re going for has pricing options aligned with your budget.
• User feedback: Lastly, don't forget to check out reviews and testimonials from other users. Their experiences will offer valuable insights into what the platform is really like and help you to make better decisions.

The 5 Best OpenPhone Alternatives To Use In 2024

The following is a list of five OpenPhone cloud business calling alternatives. The software listed below has proven to be a useful tools in providing calling sims to organizations and businesses.

1. Distrobird

Distrobird is a cloud-based customer and sales engagement platform, designed to streamline sales and manage customer interactions. It is an all-in-one platform managing phone calls, SMS communications, and emails, along with product features like web chats, shared team inbox, and automated campaigns.

It also integrates seamlessly with various popular CRM and business tools, notably HubSpot, Gmail, Stripe, Microsoft Outlook, Twilio, Zapier, Clearbit, Zoho, Telnyx, Salesforce and NGP VAN.

Distrobird best features

• Local phone number support in 103 countries.
• Unlimited inbound calls in the US and Canada.
• Hold music and customizable voicemail greetings.
• Team office hours and call recording data stored for 3-12 months.
• Simultaneous, round-robin, fixed order, and longest-idle time call and SMS routing.
• Queue callback and call barging for improved customer service.
• Do-not-contact (DNC) lists to adhere to regulatory requirements.
• Call previews and power dialers for effective outreach.
• Offers multi-channel communication for diverse outreach strategies.
• Automation of tasks to streamline workflow and increase efficiency.
• Various sales-focused features to enhance sales processes.
• Provides a customer-centric inbox for organized and effective communication.
• Enables businesses to streamline customer or prospect engagements for enhanced productivity.

Distrobird limitations

• The free plan is limited to 3 uses.
• Available only on the web; no mobile application.

Distrobird pricing

• Free Plan: Free
• Startup: $8/month (shared inbox) or $25/month (sequences and voice)
• Growth: $50/month
• Enterprise: $75/month

2. Dialpad

Dialpad is an AI-powered communication platform that helps you build reliable customer relationships, and manage customer-centric tasks. It is a platform designed to boost the performance of the sales and marketing team with its sales outreach and customer service feature, which allows you to reach prospects and monitor customer satisfaction.

Dialpad best features

• Dialpad has seamless integration with popular CRM platforms like Salesforce and Zendesk, allowing you to build a streamlined workflow and enhance your productivity.
• Its open APIs allow users to build custom workflows for their team which makes it easy to customize the process of communication.
• Dialpad provides pre-built playbook templates based on well-known sales tactics that are tailored to the particular requirements of your company.

Dialpad limitations

• There are no free trial periods instead your account is charged with unstated license fees without any access to a customer representative to lay complaints
• Inaccessible Customer support
• Lacks an efficient call reporting system.

Dialpad pricing

• Integrated: $15/month
• Professional: $25/month
• Enterprise: Contact sales

3. Vonage

Vonage is a unified cloud-based communication platform for seamless, personalized customer interaction across all channels. Vonage is the right solution for your businesses if you are seeking an all-in-one communication platform to engage and interact with your customers

Vonage best features

• Vonage allows you to connect with customers and colleagues worldwide with features like international calling plans
• Permission to local phone numbers in over 96 countries.
• It provides a unified communication platform, that integrates voice and video messaging, and collaboration tools into one easy-to-use interface.
• It provides cost-effective calling with affordable VoIP

Vonage limitations

• Live customer support could be better.
• Complex pricing systems

Vonage pricing

• SMS: 0.0062 pounds/sms
• Message: 0.0050 pounds/message
• Voice: 0.0127 pounds/minute
• Verify API: 0.0500 pounds/verification

4. Ringover

Ringover is an AI communications platform designed for your multiple business communications that involve video conferencing, international calls, SMS ensuring clear communication and collaboration between teams.

Ringover best features

• Ringover allows you to manage your phone system and make calls from any device with an internet connection
• It ensures your customers reach the right person the first time.
• Ringover integrates with popular CRM platforms, eliminating data entry and keeping customer information centralized
• It leverages artificial intelligence to analyze calls and provide valuable insights.

Ringover limitations

• Unresponsive customer support
• Trial auto-renews with no easy form of cancellation
• Unstable call quality

Ringover pricing

• Smart: 21 pounds/month
• Business: 44 pounds/month
• Advanced: 54 pounds/month

5. AirCall

Aircall is a customer, communication, and engagement platform, designed for sales and support teams. It focuses on improving customer interactions and has integrations with various CRMs and business tools.

Aircall best features

• It has a user-friendly interface, providing an easy setup and use.
• Aircall offers collaboration features such as call transfer and call notes, enabling teams to work together more effectively.
• It provides a comprehensive analysis tool, allowing businesses to make data-driven decisions.

Aircall limitations

• Frequent connectivity issues with inbound calls.
• Limited CRM integration.
• Lacks many reporting features found in similar apps.
• Some pricing plans may not offer enough customization features.

Aircall pricing

• Essential: $40/month
• Professional: $70/month
• Custom: Contact team for details

Which Cloud Contact Center is Right For You?

Finding the right OpenPhone alternative depends on your specific needs and budget.

Distrobird stands out as a comprehensive solution, offering an all-in-one platform for calls, emails, SMS, and integrations with popular CRMs and business tools.

Its features cater to both sales and customer support teams, with functionalities like multi-channel communication, automation, and a customer-centric inbox for streamlined workflows.

Whether you're a startup or an established business, Distrobird's scalable pricing plans make it a cost-effective choice. Create your free Distrobird account and see how it can transform your customer interactions!