Top 5 Nextiva Alternatives in 2024

Nextiva not your fit? Find top alternatives (affordable, advanced features) to improve your call center experience.

Why do you need a Nextiva Alternative?

Nextiva is a cloud-based communication platform for seamless, personalized customer interaction across all channels.

Nextiva is a great solution for businesses seeking an all-in-one communication platform however following the reviews made by customers, users encounter challenges with complex pricing and inflexible billing, poor customer support, complexities in setting up and maintenance, and the quality of meetings being disrupted by internet connectivity.

Whether you’re searching for more advanced features, a more affordable option, or simply want a different user experience, there are several alternatives for you.

In this guide, we cover some factors to consider while choosing the right Nextiva alternative and detailed information on those alternatives.

What should you look for in a Nextiva Alternative?

  • Features: First things first, think about what features are essential for your business. Do you need advanced call routing, CRM integration, or maybe call recording? Make a list of must-haves to guide your search.
  • Ease of use: You want a platform that's user-friendly for everyone on your team, so it should be easy to use.
  • Integration station: Ensure that the platform plays nicely with your existing tools. Whether it's your CRM, helpdesk software, or project management system, seamless integration is key to keeping your workflow smooth.
  • Flexibility and scalability: You have plans to see your business grow, therefore, you need a solution that can grow with you. Look for a platform that's flexible enough to adapt to your changing needs and scalable to accommodate your expanding team.
  • Pricing: Budget is always important, so make sure that the platform you’re going for has pricing options aligned with your budget.
  • User feedback: Lastly, don't forget to check out reviews and testimonials from other users. Their experiences will offer valuable insights into what the platform is really like and help you to make better decisions.

The 5 Best Nextiva Alternatives To Use In 2024

The following is a list of five Nextiva cloud business calling alternatives. The software listed below have proven to be useful tools in providing calling sims to organizations and businesses.

1. Distrobird

Distrobird is a cloud-based customer and sales engagement platform, designed to streamline sales and manage customer interactions. It is an all-in-one platform managing phone calls, SMS communications, and emails, along with product features like web chats, shared team inbox, and automated campaigns.

It also integrates seamlessly with various popular CRM and business tools, notably HubSpot, Gmail, Stripe, Microsoft Outlook, Twilio, Zapier, Clearbit, Zoho, Telnyx, Salesforce and NGP VAN.

Distrobird best features

  • Local phone number support in 103 countries.
  • Unlimited inbound calls in the US and Canada.
  • Hold music and customizable voicemail greetings.
  • Team office hours and call recording data stored for 3-12 months.
  • Simultaneous, round-robin, fixed order, and longest-idle time call and SMS routing.
  • Queue callback and call barging for improved customer service.
  • Do-not-contact (DNC) lists to adhere to regulatory requirements.
  • Call previews and power dialers for effective outreach.
  • Offers multi-channel communication for diverse outreach strategies.
  • Automation of tasks to streamline workflow and increase efficiency.
  • Various sales-focused features to enhance sales processes.
  • Provides a customer-centric inbox for organized and effective communication.
  • Enables businesses to streamline customer or prospect engagements for enhanced productivity.

Distrobird limitations

  • The free plan is limited to 3 uses.
  • Available only on the web; no mobile application.

Distrobird pricing

  • Free Plan: Free
  • Startup: $8/month (shared inbox) or $25/month (sequences and voice)
  • Growth: $50/month
  • Enterprise: $75/month

2. Zendesk

Zendesk is a cloud-based customer service platform that allows you to track and manage customer inquiries across various channels like email, phone calls, social media, and web forms all within a united platform. It is a communications solutions that enhance your customer service operations and increases your productivity.

Zendesk best features

  • It provides a comprehensive solution for your business to centralize customer support operations, improve efficiency, and enhance customer satisfaction.
  • Zendesk offers some CRM functionalities to help businesses manage customer data and personalize support experiences
  • It empowers customers to find answers on their own with articles, FAQs, and how-to guides

Zendesk limitations

  • Complex user interface
  • Lack of optimal customer service interaction
  • The platform lacks clear instructions for managing auto-renewal settings

Zendesk pricing

  • Team: $69/month
  • Growth: $115/month
  • Professional: $149/month
  • Enterprise: Talk to the sales team

3. Dialpad

Dialpad is an AI-powered communication platform that helps you build reliable customer relationships, and manage customer-centric tasks. It is a platform designed to boost the performance of the sales and marketing team with its sales outreach and customer service feature, which allows you to reach prospects and monitor customer satisfaction.

Dialpad best features

  • Dialpad has seamless integration with popular CRM platforms like Salesforce and Zendesk, allowing you to build a streamlined workflow and enhance your productivity.
  • Its open APIs allow users to build custom workflows for their team which makes it easy to customize the process of communication.
  • Dialpad provides pre-built playbook templates based on well-known sales tactics that are tailored to the particular requirements of your company.

Dialpad limitations

  • There are no free trial periods instead your account is charged with unstated license fees without any access to a customer representative to lay complaints
  • Inaccessible Customer support
  • Lacks an efficient call reporting system.

Dialpad pricing

  • Integrated: $15/month
  • Professional: $25/month
  • Enterprise: Contact sales

4. Zoom

Zoom is a cloud-based communication that empowers you to collaborate seamlessly through a cloud-based platform with features like video conferencing, audio calls, screen sharing, chat, and even webinar hosting making communication and teamwork effortless.

Zoom best features

  • It allows you to connect and collaborate with colleagues or clients, face-to-face through high-definition video calls and provides screen-sharing features
  • Zoom gives you access to record meetings for future reference, training purposes, or to share with attendees who couldn't make it live
  • Team messaging and collaboration tools.

Zoom limitations

  • It is expensive to use
  • Challenges in handling configurations
  • There are no forms of integration with other platforms
  • Issues tend to occur when trying to connect to the zoom platform with other users

Zoom pricing

  • Basic: Free
  • Professional: $14.99/month
  • Business: $21.99/month
  • Business Plus: Contact sales team

5. Ooma

Ooma is a communication solution specifically designed to provide businesses with cost-effective and feature-rich alternatives to traditional landline services. With Ooma, you can enjoy low international calling rates, virtual fax, virtual receptionist, and free local phone numbers. It offers standard business phone features that enable you to connect seamlessly with both customers and co-workers.

Ooma best features

  • It allows you to make unlimited calls anywhere within the US
  • Ooma offers clear communication with its high technology features that ensures quality calls
  • It allows you to switch from a traditional landline with connectivity to the internet
  • Provides features like multi-user videoconferencing and allows you record meetings to revisit later

Ooma limitations

  • Poor customer service
  • Continouos charge on account after canceling payment
  • It relies on an internet connection for its functionalities
  • Some pricing plans may not offer enough customization features.

Ooma pricing

  • Essential: $19.95/month
  • Professional: $24.95/month
  • Professional Plus: $29.95/month

Which Cloud Contact Center is Right For You?

Finding the right Nextiva alternative depends on your specific needs and budget.

Distrobird stands out as a comprehensive solution, offering an all-in-one platform for calls, emails, SMS, and integrations with popular CRMs and business tools.

Its features cater to both sales and customer support teams, with functionalities like multi-channel communication, automation, and a customer-centric inbox for streamlined workflows.

Whether you're a startup or an established business, Distrobird's scalable pricing plans make it a cost-effective choice. Create your free Distrobird account and see how it can transform your customer interactions!

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