Kixie PowerCall Alternatives: Top 5 Picks in 2024

Kixie not your fit? Find top alternatives (affordable, advanced features) to improve your call center experience.

Why do you need a Kixie PowerCall & SMS Alternative?

Kixie PowerCall is a cloud-based sales engagement platform designed to streamline communication and boost sales productivity from inbound, outbound, and blended calling to texting solutions that empower your entire team.

It aims to improve sales team efficiency by automating tasks, centralizing communication within your CRM, and providing reliable calling and texting features.

While Kixie offers valuable features, it may not align perfectly with your business needs. Key areas where Kixie falls short include its lack of CRM integration, subpar call quality, complex onboarding for individuals and small groups, and unsatisfactory customer service.

Whether you’re searching for more advanced features, looking for a more affordable option, or simply want a different user experience, there are several available alternatives for you.

In this guide, we cover some factors to consider while choosing the right Kixie alternative and detailed information on those alternatives.

What should you look for in a Kixie PowerCall & SMS Alternative?

  • Features: First things first, think about what features are essential for your business. Do you need advanced call routing, CRM integration, or maybe call recording? Make a list of must-haves to guide your search.
  • Ease of use: You want a platform that's user-friendly for everyone on your team, so it should be easy to use.
  • Integration station: Ensure that the platform plays nicely with your existing tools. Whether it's your CRM, helpdesk software, or project management system, seamless integration is key to keeping your workflow smooth.
  • Flexibility and scalability: You have plans to see your business grow, therefore, you need a solution that can grow with you. Look for a platform that's flexible enough to adapt to your changing needs and scalable to accommodate your expanding team.
  • Pricing: Budget is always important, so make sure that the platform you’re going for has pricing options aligned with your budget.
  • User feedback: Lastly, don't forget to check out reviews and testimonials from other users. Their experiences will offer valuable insights into what the platform is really like and help you to make better decisions.

The 5 Best Kixie Alternatives To Use In 2024

The following is a list of five Kixie cloud business calling alternatives. The software listed below has proven to be a useful tools in providing calling sims to organizations and businesses.

1. Distrobird

Distrobird is a cloud-based customer and sales engagement platform, designed to streamline sales and manage customer interactions. It is an all-in-one platform managing phone calls, SMS communications, and emails, along with product features like web chats, shared team inbox, and automated campaigns.

It also integrates seamlessly with various popular CRM and business tools, notably HubSpot, Gmail, Stripe, Microsoft Outlook, Twilio, Zapier, Clearbit, Zoho, Telnyx, Salesforce and NGP VAN.

Distrobird best features

  • Local phone number support in 103 countries.
  • Unlimited inbound calls in the US and Canada.
  • Hold music and customizable voicemail greetings.
  • Team office hours and call recording data stored for 3-12 months.
  • Simultaneous, round-robin, fixed order, and longest-idle time call and SMS routing.
  • Queue callback and call barging for improved customer service.
  • Do-not-contact (DNC) lists to adhere to regulatory requirements.
  • Call previews and power dialers for effective outreach.
  • Offers multi-channel communication for diverse outreach strategies.
  • Automation of tasks to streamline workflow and increase efficiency.
  • Various sales-focused features to enhance sales processes.
  • Provides a customer-centric inbox for organized and effective communication.
  • Enables businesses to streamline customer or prospect engagements for enhanced productivity.

Distrobird limitations

  • The free plan is limited to 3 uses.
  • Available only on the web; no mobile application.

Distrobird pricing

  • Free Plan: Free
  • Startup: $8/month (shared inbox) or $25/month (sequences and voice)
  • Growth: $50/month
  • Enterprise: $75/month

2. AirCall

AirCall is a cloud-based communication that enables you to handle all of your communication into a single platform by integrating voice calls, and video conferencing, allowing teams to collaborate effortlessly and switch between communication channels seamlessly.

Aircall best features

  • It also integrates seamlessly with many popular business tools like CRMs and helpdesks
  • Aircall offers real-time and historical data on call volume, call duration, and other metrics
  • Aircall allows you to send and receive text messages directly through the platform

Aircall limitations

  • Extra charges on landline calls
  • Slow response of customer service
  • Absence of spam call protection

Aircall pricing

  • Contact sales team

3. Genesys Cloud CX

Genesys is a cloud-based solution designed to help businesses deliver exceptional customer service and build stronger relationships with their audience.

Genesys best features

  • It leverages AI to automate repetitive tasks like call routing, self-service options with chatbots
  • Genesys allows customers to seamlessly reach your business through their preferred channel, be it voice, chat, email
  • Genesys provides comprehensive data on customer interactions, agent performance, and overall CX health.

Genesys limitations

  • Limitations on the chat platform
  • Difficulty in accessing service due to network lags
  • Poor email ticketing system

Genesys pricing

  • Cloud 1: $75/per month
  • Cloud 2: $95/per month
  • Cloud 3: $135/per month

4. VanillaSoft

VanillaSoft is a software platform designed specifically to supercharge the efficiency and effectiveness of sales teams by turning their leads into sales with a suite of features specifically designed to boost inside sales productivity

VanillaSoft best features

  • VanillaSoft automates the process of sending emails, texts, and even scheduling follow-up calls based on pre-defined cadences
  • It uses smart algorithms to ensure reps are talking to the most qualified prospects at the right time.
  • It provides comprehensive dashboards and reports that offer real-time visibility into sales activity and individual rep performance
  • VanillaSoft prioritizes a user-friendly interface that requires minimal training

Vanillasoft limitations

  • Users encounter lags when connecting to calling software.
  • Unexpected charges even after cancellation
  • No refunds on prepaid subscription

Vanilla soft pricing

  • User price starts from $110 per month.

5. 3cx

3CX is a cloud-based Communications system offering flexible calling options, built-in video conferencing, remote work functionality, a unified messaging platform, and user-friendly management tools which is more scalable, and cost-effective for growing businesses.

3cx best features

  • It helps you consolidate your voice calls, video conferencing, chat, and voicemail into a single platform, boosting collaboration
  • 3cx offers a user-friendly interface for simplified administration.
  • It integrates with most VoIP providers and mobile apps, allowing your employees to use their preferred devices.

3cx limitations

  • May be faced with system issues after upgrading
  • On-premise deployment might require some technical knowledge to set up and maintain.
  • Inaccessible customer service
  • Complex pricing system e.g. fees are charged based on no of users

3cx pricing

  • Free Plan: $0
  • Small Business: $175/per 10 users
  • Professional: $145/ per 10 users
  • Enterprise: $180/ per 10 users

Which Cloud Contact Center is Right For You?

Finding the right Kixie alternative depends on your specific needs and budget.

Distrobird stands out as a comprehensive solution, offering an all-in-one platform for calls, emails, SMS, and integrations with popular CRMs and business tools.

Its features cater to both sales and customer support teams, with functionalities like multi-channel communication, automation, and a customer-centric inbox for streamlined workflows.

Whether you're a startup or an established business, Distrobird's scalable pricing plans make it a cost-effective choice. Create your free Distrobird account and see how it can transform your customer interactions!

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