JustCall Alternatives: Top 5 Picks for 2024

JustCall not your fit? Find top alternatives (affordable, advanced features) to improve your call center experience.

Why do you need a JustCall Alternative?

JustCall speaks the language of modern business – it's all about streamlined workflows, data-driven insights, and customer satisfaction.

Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights.

JustCall is a cloud-based phone system designed for sales and support teams designed to connect with customers across channels, coach your teams, and automate workflows — all from one platform.

However, users highlight certain areas of improvement, such as the unavailability of customer support, network issues with VoIP providers, and functionality issues with integrations.

Whether you’re searching for more advanced features, looking for a more affordable option, or simply want a different user experience, there are several available alternatives for you.

In this guide, we cover some factors to consider while choosing the right JustCall alternative and detailed information on those alternatives.

What should you look for in a JustCall Alternative?

  • Features: What features are you looking for in your business solution? User interface, software integration, or maybe call recording? Make a list of must-haves to guide your search.
  • Ease of use: You want a platform that's user-friendly for everyone on your team, so it should be easy to use.
  • Integration station: Ensure that the platform plays nicely with your existing tools. Whether it's your CRM, helpdesk software, or project management system, seamless integration is key to keeping your workflow smooth.
  • Flexibility and scalability: You have plans to see your business grow, therefore, you need a solution that can grow with you. Look for a platform that's flexible enough to adapt to your changing needs and scalable to accommodate your expanding team.
  • Pricing: Budget is always important, so make sure that the platform you’re going for has pricing options aligned with your budget.
  • User feedback: Lastly, don't forget to check out reviews and testimonials from other users. Their experiences will offer valuable insights into what the platform is really like and help you to make better decisions.

The 5 Best JustCall Alternatives To Use In 2024

The following is a list of five JustCall cloud business calling alternatives. The software listed below has proven to be a useful tools in providing calling sims to organizations and businesses.

1. Distrobird

Distrobird is a cloud-based customer and sales engagement platform, designed to streamline sales and manage customer interactions. It is an all-in-one platform managing phone calls, SMS communications, and emails, along with product features like web chats, shared team inboxes, and automated campaigns. It also integrates seamlessly with various popular CRM and business tools, notably HubSpot, Gmail, Stripe, Microsoft Outlook, Twilio, Zapier, Clearbit, Zoho, Telnyx, Salesforce, and NGP VAN.

Distrobird best features

  • Local phone number support in 103 countries.
  • Unlimited inbound calls in the US and Canada.
  • Hold music and customizable voicemail greetings.
  • Team office hours and call recording data stored for 3-12 months.
  • Simultaneous, round-robin, fixed order, and longest-idle time call and SMS routing.
  • Queue callback and call barging for improved customer service.
  • Do-not-contact (DNC) lists to adhere to regulatory requirements.
  • Call previews and power dialers for effective outreach.
  • Offers multi-channel communication for diverse outreach strategies.
  • Automation of tasks to streamline workflow and increase efficiency.
  • Various sales-focused features to enhance sales processes.
  • Provides a customer-centric inbox for organized and effective communication.
  • Enables businesses to streamline customer or prospect engagements for enhanced productivity.

Distrobird limitations

  • The free plan is limited to 3 uses.
  • Available only on the web; no mobile application.

Distrobird pricing

  • Free Plan: Free
  • Startup: $8/month (shared inbox) or $25/month (sequences and voice)
  • Growth: $50/month
  • Enterprise: $75/month

2. CloudTalk

CloudTalk is a business calling solution used by customer service and sales teams that allows businesses to connect with customers instantly, automate workflows, and provide managers with analytics to manage performance. It provides features like call center recording, interactive voice response, and automated text messages.

CloudTalk best features

  • It allows you to track and analyze calls, providing valuable insights into your customer interactions, CRM integrations, and workflow automation tools.
  • It supports SMS messaging, allowing you to communicate with customers through text messages.
  • It provides a comprehensive analytical tool that enables you to track key metrics and make data-driven decisions to improve your communication strategies.

CloudTalk limitations

  • The entry-level plan is limited and texting is charged per message
  • There is no built-in tool for collaboration features or integrations for software like Zoom, Slack, or Teams.
  • It doesn’t include plans for forecasting, scheduling, or workforce engagement features.

CloudTalk pricing

  • Starter: $25/month
  • Essential: $30/month
  • Expert: $50/month
  • Custom: Talk to the sales team

3. Vonage

Vonage is a unified cloud-based communication platform for seamless, personalized customer interaction across all channels. Vonage is the right solution for your businesses if you are seeking an all-in-one communication platform to engage and interact with your customers

Vonage best features

  • Vonage allows you to connect with customers and colleagues worldwide with features like international calling plans
  • Permission to local phone numbers in over 96 countries.
  • It provides a unified communication platform, that integrates voice and video messaging, and collaboration tools into one easy-to-use interface.
  • It provides cost-effective calling with affordable VoIP

Vonage limitations

  • Live customer support could be better.
  • Complex pricing systems

Vonage pricing

  • SMS: 0.0062 pounds/sms
  • Message: 0.0050 pounds/message
  • Voice: 0.0127 pounds/minute
  • Verify API: 0.0500 pounds/verification

4. Google Voice

Google Voice is a telephone service that provides a U.S. phone number to Google Account customers in the U.S. You can use Google Voice from your smartphone, computer, or web browser, making it handy for staying connected on the go.

Google Voice best features

  • Google Voice separates your personal number from business calls or online registrations
  • It offers competitive rates on international calls compared to traditional phone plans.
  • You can make and receive calls and texts using the Google Voice app on your smartphone, computer, or directly through a web browser.

Google Voice limitations

  • No Caller ID on important calls
  • Frustrating playback issue on voicemail
  • Lack of software updates

Google Voice pricing

  • Starter: $10/month
  • Standard: $20/month
  • Premier: $30/month

5. OpenPhone

OpenPhone is a cloud-based business phone system tailor-made for small and medium-sized businesses (SMBs). It seamlessly integrates calling, texting, voicemail, and team messaging into a single, user-friendly app

OpenPhone best features

  • It allows businesses to acquire additional phone numbers beyond their existing lines
  • It offers features like shared inboxes and contact management, allowing teams to work together seamlessly on customer interactions.
  • OpenPhone includes functionalities like call recording, voicemail transcription making it suitable for professional communication.

OpenPhone limitations

  • Issues contacting customer support
  • Restrictions on user account

OpenPhone pricing

  • Starter: $15/month
  • Business: $23/month
  • Enterprise: Contact sales team

Which Cloud Contact Center is Right For You?

Finding the right CallRail alternative depends on your specific needs and budget.

Distrobird stands out as a comprehensive solution, offering an all-in-one platform for calls, emails, SMS, and integrations with popular CRMs and business tools.

Its features cater to both sales and customer support teams, with functionalities like multi-channel communication, automation, and a customer-centric inbox for streamlined workflows.

Whether you're a startup or an established business, Distrobird's scalable pricing plans make it a cost-effective choice. Create your free Distrobird account and see how it can transform your customer interactions!

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