Freshcaller Alternatives (2024): Powerful Cloud Contact Center Options

Why do you need a Freshcaller Alternative?

Freshcaller provides a complete toolkit featuring omnichannel communication, intelligent call routing, AI-driven automation, and powerful analytics. These tools are crafted to elevate your customer service, enabling you to cultivate stronger connections with your audience.

However, despite positioning itself as a contact center management solution Freshcaller falls short in crucial features. Users encounter certain drawbacks which include slow resolution times, delays in getting feedback, and no chat support system.

Whether you’re searching for more advanced features, a more affordable option, or simply want a different user experience, there are several alternatives for you.

In this guide, we cover some factors to consider while choosing the right FreshCaller alternative and detailed information on those alternatives.

What should you look for in a Freshcaller Alternative?

• Features: First things first, think about what features are essential for your business. Do you need advanced call routing, CRM integration, or maybe call recording? Make a list of must-haves to guide your search.
• Ease of use: You want a platform that's user-friendly for everyone on your team, so it should be easy to use.
• Integration station: Ensure that the platform plays nicely with your existing tools. Whether it's your CRM, helpdesk software, or project management system, seamless integration is key to keeping your workflow smooth.
• Flexibility and scalability: You have plans to see your business grow, therefore, you need a solution that can grow with you. Look for a platform that's flexible enough to adapt to your changing needs and scalable to accommodate your expanding team.
• Pricing: Budget is always important, so make sure that the platform you’re going for has pricing options aligned with your budget.
• User feedback: Lastly, don't forget to check out reviews and testimonials from other users. Their experiences will offer valuable insights into what the platform is really like and help you to make better decisions.

The 5 Best Freshcaller Alternatives To Use In 2024

The following is a list of five Freshcaller cloud business calling alternatives. The software listed below have proven to be a useful tools in providing calling sims to organizations and businesses.

1. Distrobird

Distrobird is a cloud-based customer and sales engagement platform, designed to streamline sales and manage your customer interactions. It is an all-in-one platform managing phone calls, SMS communications, and emails, along with product features like web chats, shared team inboxes, and automated campaigns. It also integrates seamlessly with various popular CRM and business tools, notably HubSpot, Gmail, Stripe, Microsoft Outlook, Twilio, Zapier, Clearbit, Zoho, Telnyx, Salesforce, and NGP VAN.

Distrobird best features

• Local phone number support in 103 countries.
• Unlimited inbound calls in the US and Canada.
• Hold music and customizable voicemail greetings.
• Team office hours and call recording data stored for 3-12 months.
• Simultaneous, round-robin, fixed order, and longest-idle time call and SMS routing.
• Queue callback and call barging for improved customer service.
• Do-not-contact (DNC) lists to adhere to regulatory requirements.
• Call previews and power dialers for effective outreach.
• Offers multi-channel communication for diverse outreach strategies.
• Automation of tasks to streamline workflow and increase efficiency.
• Various sales-focused features to enhance sales processes.
• Provides a customer-centric inbox for organized and effective communication.
• Enables businesses to streamline customer or prospect engagements for enhanced productivity.

Distrobird limitations

• The free plan is limited to 3 uses.
• Available only on the web; no mobile application.

Distrobird pricing

• Free Plan: Free
• Startup: $8/month (shared inbox) or $25/month (sequences and voice)
• Growth: $50/month
• Enterprise: $75/month

2. RingCentral

RingCentral is a cloud-based and AI-powered phone system designed for sales and support teams. It is a customer communication platform that allows businesses to connect with customers instantly, automate workflows, and coach their teams. It provides features like call tracking, voicemail transcription, and call recording.

RingCentral best features

• RingCentral allows you to easily scale up your phone system up or down as needed especially when dealing with fluctuating call volumes or remote workforces.
• It empowers you to manage calls efficiently with features like ACD, IVR, and voicemail transcription, boosting your customer service.
• RingCentral prioritizes secure and dependable business communications with robust security features.

RingCentral limitations

• The user interface can not be easily navigated.
• Inaccessible customer support.
• Continuous charge of fees even after canceling your account from the payment system.

RingCentral pricing

• Core: $20/month
• Advanced: $25/month
• Ultra: $35/month

3. Ooma

Ooma is a communication solution specifically designed to provide businesses with cost-effective and feature-rich alternatives to traditional landline services. With Ooma, you can enjoy low international calling rates, virtual fax, virtual receptionist, and free local phone numbers. It offers standard business phone features that enable you to connect seamlessly with both customers and co-workers.

Ooma best features

• It allows you to make unlimited calls anywhere within the US
• Ooma offers clear communication with its high technology features that ensure quality calls
• It allows you to switch from a traditional landline with connectivity to the internet
• Provides features like multi-user videoconferencing and allows you to record meetings to revisit later

Ooma limitations

• Poor customer service
• Continuous charge on account after canceling payment
• It relies on an internet connection for its functionalities
• Some pricing plans may not offer enough customization features.

Ooma pricing

• Essential: $19.95/month
• Professional: $24.95/month
• Professional Plus: $29.95/month

4. Salesforce

Salesforce is a cloud-based platform specifically designed to manage customer relationships (CRM). It offers a wide range of tools to help businesses connect with their customers, improve sales efficiency, and enhance overall customer service.

Salesforce best features

• It acts as a central hub for all your customer information, including contact details, interaction history, and purchase behavior.
• Salesforce provides tools to manage your sales pipeline, track leads, automate tasks, and forecast sales performance
• It offers marketing automation tools that help create targeted campaigns and manage email marketing

Salesforce limitations

• No transparency on the renewal process
• It is expensive
• Inaccessible technical support

Salesforce pricing

• Starter: $25/month
• Professional: $100/month

5. CallHippo

CallHippo is a cloud-based business phone system designed to cater to the communication needs of small and medium-sized businesses (SMBs). It helps SMBs establish a professional communication infrastructure without the complexity or cost of traditional phone systems.

CallHippo best features

• It offers functionalities like automatic call distribution, call recording, voicemail transcription, and caller ID
• CallHippo lets you manage calls, texts, emails, and even WhatsApp messages from a single platform.
• CallHippo is designed to be user-friendly, allowing even non-technical teams to get up and running quickly

CallHippo limitations

• Delays in signing up
• Slow response from customer service
• Unexpected charges after canceling account

CallHippo pricing

• Basic: $0/month
• Starter: $18/month
• Professional: $30/month
• Ultimate: $42/month

Which Cloud Contact Center is Right For You?

Finding the right FreshCaller alternative depends on your specific needs and budget.

Distrobird stands out as a comprehensive solution, offering an all-in-one platform for calls, emails, SMS, and integrations with popular CRMs and business tools.

Its features cater to both sales and customer support teams, with functionalities like multi-channel communication, automation, and a customer-centric inbox for streamlined workflows.

Whether you're a startup or an established business, Distrobird's scalable pricing plans make it a cost-effective choice. Create your free Distrobird account and see how it can transform your customer interactions!