DialPad Alternatives: Top 5 Picks for Business Communication in 2024

Dialpad not your fit? Find top alternatives (affordable, advanced features) to improve your call center experience.

Why do you need a DialPad Alternative?

Dialpad offers an AI-powered unified communications platform that combines your different communication channels into one service which makes communication and collaboration within your company (and with clients) easier, helps you build reliable customer relationships, and manage customer-centric tasks.

However, despite positioning itself as a contact center management solution suitable for small-sized businesses and enterprises, Dialpad falls short in crucial features. Users encounter certain drawbacks which include the lack of a free trial period and reported difficulties in contacting customer support. Additionally, concerns have been raised about unclear license fees deducted and the absence of a robust call reporting system.

Whether you’re searching for more advanced features, a more affordable option, or simply want a different user experience, there are several alternatives for you.

In this guide, we cover some factors to consider while choosing the right Dialpad alternative and detailed information on those alternatives.

What should you look for in a Dialpad Alternative?

  • Features: First things first, think about what features are essential for your business. Do you need advanced call routing, CRM integration, or maybe call recording? Make a list of must-haves to guide your search.
  • Ease of use: You want a platform that's user-friendly for everyone on your team, so it should be easy to use.
  • Integration station: Ensure that the platform plays nicely with your existing tools. Whether it's your CRM, helpdesk software, or project management system, seamless integration is key to keeping your workflow smooth.
  • Flexibility and scalability: You have plans to see your business grow, therefore, you need a solution that can grow with you. Look for a platform that's flexible enough to adapt to your changing needs and scalable to accommodate your expanding team.
  • Pricing: Budget is always important, so make sure that the platform you’re going for has pricing options aligned with your budget.
  • User feedback: Lastly, don't forget to check out reviews and testimonials from other users. Their experiences will offer valuable insights into what the platform is really like and help you to make better decisions.

The 5 Best Dialpad Alternatives To Use In 2024

The following is a list of five Dialpad cloud business calling alternatives. The softwares listed below have proven to be useful tools in providing calling sims to organizations and businesses.

1. Distrobird

Distrobird is a cloud-based customer and sales engagement platform, designed to streamline sales and manage customer interactions. It is an all-in-one platform managing phone calls, SMS communications, and emails, along with product features like web chats, shared team inbox, and automated campaigns.

It also integrates seamlessly with various popular CRM and business tools, notably HubSpot, Gmail, Stripe, Microsoft Outlook, Twilio, Zapier, Clearbit, Zoho, Telnyx, Salesforce and NGP VAN.

Distrobird best features

  • Local phone number support in 103 countries.
  • Unlimited inbound calls in the US and Canada.
  • Hold music and customizable voicemail greetings.
  • Team office hours and call recording data stored for 3-12 months.
  • Simultaneous, round-robin, fixed order, and longest-idle time call and SMS routing.
  • Queue callback and call barging for improved customer service.
  • Do-not-contact (DNC) lists to adhere to regulatory requirements.
  • Call previews and power dialers for effective outreach.
  • Offers multi-channel communication for diverse outreach strategies.
  • Automation of tasks to streamline workflow and increase efficiency.
  • Various sales-focused features to enhance sales processes.
  • Provides a customer-centric inbox for organized and effective communication.
  • Enables businesses to streamline customer or prospect engagements for enhanced productivity.

Distrobird limitations

  • The free plan is limited to 3 uses.
  • Available only on the web; no mobile application.

Distrobird pricing

  • Free Plan: Free
  • Startup: $8/month (shared inbox) or $25/month (sequences and voice)
  • Growth: $50/month
  • Enterprise: $75/month

2. RingCentral

RingCent is a cloud-based and AI-powered phone system designed for sales and support teams. It is a customer communication platform that allows businesses to connect with customers instantly, automate workflows, and coach their teams. It provides features like call tracking, voicemail transcription, and call recording.

RingCentral best features

  • RingCentral allows you to easily scale up your phone system up or down as needed especially when dealing with fluctuating call volumes or remote workforces.
  • It empowers you to manage calls efficiently with features like ACD, IVR, and voicemail transcription, boosting your customer service.
  • RingCentral prioritizes secure and dependable business communications with robust security features.

RingCentral limitations

  • The user interface can not be easily navigated.
  • Inaccessible customer support.
  • Continuous charge of fees even after canceling your account from the payment system.

RingCentral pricing

  • Core: $20/month
  • Advanced: $25/month
  • Ultra: $35/month

3. 3cx

3CX is a cloud-based Communications system offering flexible calling options, built-in video conferencing, remote work functionality, a unified messaging platform, and user-friendly management tools which is more scalable, and cost-effective for growing businesses.

3cx best features

  • It helps you consolidate your voice calls, video conferencing, chat, and voicemail into a single platform, boosting collaboration
  • 3cx offers a user-friendly interface for simplified administration.
  • It integrates with most VoIP providers and mobile apps, allowing your employees to use their preferred devices.

3cx limitations

  • May be faced with system issues after upgrading
  • On-premise deployment might require some technical knowledge to set up and maintain.
  • Inaccessible customer service
  • Complex pricing system e.g. fees are charged based on no of users

3cx pricing

  • Free Plan: $0
  • Small Business: $175/per 10 users
  • Professional: $145/ per 10 users
  • Enterprise: $180/ per 10 users

4. Nextiva

Nextiva is a cloud-based communication platform for seamless, personalized customer interaction across all channels. Nextiva is a great solution for businesses seeking an all-in-one communication platform.

Nextiva best features

  • Nextiva offers 24/7 customer support via chat, phone, and email, ensuring that businesses receive timely support and assistance.
  • It provides a unified communication platform, that integrates voice and video messaging, and collaboration tools into one easy-to-use interface.
  • integrations with various CRM platforms.
  • Team messaging and collaboration tools.

Nextiva limitations

  • Live customer support could be better.
  • Service is potentially less small business-friendly than competitors.
  • It can be more complex to set up and manage.
  • Nextiva, like other CRM platforms, relies heavily on a stable internet connection, and any disruption in internet connectivity can affect call quality and reliability.

Nextiva pricing

  • Essential: $30.95/month
  • Professional: $35.95/month
  • Enterprise: $45.95/month

5. Aircall

Aircall is a customer, communication, and engagement platform, designed for sales and support teams. It focuses on improving customer interactions and has integrations with various CRMs and business tools.

Aircall best features

  • It has a user-friendly interface, providing an easy setup and use.
  • Aircall offers collaboration features such as call transfer and call notes, enabling teams to work together more effectively.
  • It provides a comprehensive analysis tool, allowing businesses to make data-driven decisions.

Aircall limitations

  • Frequent connectivity issues with inbound calls.
  • Limited CRM integration.
  • Lacks many reporting features found in similar apps.
  • Some pricing plans may not offer enough customization features.

Aircall pricing

  • Essential: $40/month
  • Professional: $70/month
  • Custom: Contact team for details

Which Cloud Contact Center is Right For You?

Finding the right DialPad alternative depends on your specific needs and budget.

Distrobird stands out as a comprehensive solution, offering an all-in-one platform for calls, emails, SMS, and integrations with popular CRMs and business tools.

Its features cater to both sales and customer support teams, with functionalities like multi-channel communication, automation, and a customer-centric inbox for streamlined workflows.

Whether you're a startup or an established business, Distrobird's scalable pricing plans make it a cost-effective choice. Create your free Distrobird account and see how it can transform your customer interactions!

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