Top 5 Cloudtalk Alternatives in 2024

Cloudtalk not your fit? Find top alternatives (affordable, advanced features) to improve your call center experience.

Why do you need a Cloudtalk Alternative?

Cloudtalk is a VolP business calling solution used by customer service and sales teams. It automates workflows and provides managers with the built-in analytics they need to optimize performance and increase calling efficiency.

While Cloudtalk offers valuable features, it might not be the perfect fit for all businesses.  Cloudtalk's pricing starts at $34/month for the starter plan, increases to $39/month for essential, and reaches $69/month for the expert plan, with no free tier available.

Despite positioning itself as a contact center management solution suitable for mid-sized businesses, CloudTalk falls short in crucial features. Following a complex and lengthy onboarding process, users encounter challenges with essential tools such as interactive voice response and incoming call management. Notably, users commonly report difficulties in navigating the user interface.

Whether you’re searching for more advanced features, looking for a more affordable option, or simply want a different user experience, there are several available alternatives for you. In this guide, we cover some factors to consider while choosing the right Cloudtalk alternative and detailed information on those alternatives.

What should you look for in a Cloudtalk Alternative?

  • Features: First things first, think about what features are essential for your business. Do you need advanced call routing, CRM integration, or maybe call recording? Make a list of must-haves to guide your search.
  • Ease of use: You want a platform that's user-friendly for everyone on your team, so it should be easy to use.
  • Integration station: Ensure that the platform plays nicely with your existing tools. Whether it's your CRM, helpdesk software, or project management system, seamless integration is key to keeping your workflow smooth.
  • Flexibility and scalability: You have plans to see your business grow, therefore, you need a solution that can grow with you. Look for a platform that's flexible enough to adapt to your changing needs and scalable to accommodate your expanding team.
  • Pricing: Budget is always important, so make sure that the platform you’re going for has pricing options aligned with your budget.
  • User feedback: Lastly, don't forget to check out reviews and testimonials from other users. Their experiences will offer valuable insights into what the platform is really like and help you to make better decisions.

The 5 Best Cloudtalk Alternatives To Use In 2024

The following is a list of five Cloudtalk cloud business calling alternatives. The softwares listed below have proven to be useful tools in providing calling sims to organizations and businesses.

1. Distrobird

Distrobird is a cloud-based customer and sales engagement platform, designed to streamline sales and manage customer interactions. It is an all-in-one platform managing phone calls, SMS communications, and emails, along with product features like web chats, shared team inbox, and automated campaigns.

It also integrates seamlessly with various popular CRM and business tools, notably HubSpot, Gmail, Stripe, Microsoft Outlook, Twilio, Zapier, Clearbit, Zoho, Telnyx, Salesforce and NGP VAN.

Distrobird best features

  • Local phone number support in 103 countries.
  • Unlimited inbound calls in the US and Canada.
  • Hold music and customizable voicemail greetings.
  • Team office hours and call recording data stored for 3-12 months.
  • Simultaneous, round-robin, fixed order, and longest-idle time call and SMS routing.
  • Queue callback and call barging for improved customer service.
  • Do-not-contact (DNC) lists to adhere to regulatory requirements.
  • Call previews and power dialers for effective outreach.
  • Offers multi-channel communication for diverse outreach strategies.
  • Automation of tasks to streamline workflow and increase efficiency.
  • Various sales-focused features to enhance sales processes.
  • Provides a customer-centric inbox for organized and effective communication.
  • Enables businesses to streamline customer or prospect engagements for enhanced productivity.

Distrobird limitations

  • The free plan is limited to 3 uses.
  • Available only on the web; no mobile application.

Distrobird pricing

  • Free Plan: Free
  • Startup: $8/month (shared inbox) or $25/month (sequences and voice)
  • Growth: $50/month
  • Enterprise: $75/month

2. Justcall

Justcall is a cloud-based and AI-powered phone system designed for sales and support teams. It is a customer communication platform that allows businesses to connect with customers instantly, automate workflows, and coach their teams. It provides features like call tracking, voicemail transcription, and call recording.

Justcall best features

  • It allows businesses to track and analyze calls, providing valuable insights into marketing campaigns, and customer interactions.
  • It supports SMS messaging, allowing businesses to communicate with customers through text messages.
  • It provides a comprehensive analytical tool that enables businesses to track key metrics and make data-driven decisions to improve their communication strategies.

Justcall limitations

  • Justcall does not offer free plans.
  • There is no incoming call number recognition, the system sets an unknown number for incoming calls.
  • While Justcall provides virtual phone numbers from over 70 countries, there may be limitations or restrictions in certain regions.

Justcall pricing

  • Essentials: $29/month
  • Team: $39/month
  • Pro: $69/month
  • Business: Talk to the sales team

3. Kixie

Kixie is an AI-powered communication platform that helps businesses build reliable customer relationships, and manage customer-centric tasks. It is a platform designed to boost the performance of the cells and marketing team with its cold-calling feature, which allows them to reach prospects and potential customers.

Kixie best features

  • Kixie has seamless integration with popular CRM platforms like Salesforce and Hubspot, allowing for a streamlined workflow and enhanced productivity.
  • Its click-to-call feature allows users to initiate calls directly from their CRM or browser with a single click.

Kixie limitations

  • It focuses primarily on sales communication, with less emphasis on broader customer support features.
  • Limited CRM integration, making call tracking difficult.
  • Lacks essential reporting functionality.

Kixie pricing

  • Integrated: $35/month
  • Professional: $65/month
  • Outbound power dialer: $95/month
  • Enterprise: Contact sales

4. Nextiva

Nextiva is a cloud-based communication platform for seamless, personalized customer interaction across all channels. Nextiva is a great solution for businesses seeking an all-in-one communication platform.

Nextiva best features

  • Nextiva offers 24/7 customer support via chat, phone, and email, ensuring that businesses receive timely support and assistance.
  • It provides a unified communication platform, that integrates voice and video messaging, and collaboration tools into one easy-to-use interface.
  • integrations with various CRM platforms.
  • Team messaging and collaboration tools.

Nextiva limitations

  • Live customer support could be better.
  • Service is potentially less small business-friendly than competitors.
  • It can be more complex to set up and manage.
  • Nextiva, like other CRM platforms, relies heavily on a stable internet connection, and any disruption in internet connectivity can affect call quality and reliability.

Nextiva pricing

  • Essential: $30.95/month
  • Professional: $35.95/month
  • Enterprise: $45.95/month

5. Aircall

Aircall is a customer, communication, and engagement platform, designed for sales and support teams. It focuses on improving customer interactions and has integrations with various CRMs and business tools.

Aircall best features

  • It has a user-friendly interface, providing an easy setup and use.
  • Aircall offers collaboration features such as call transfer and call notes, enabling teams to work together more effectively.
  • It provides a comprehensive analysis tool, allowing businesses to make data-driven decisions.

Aircall limitations

  • Frequent connectivity issues with inbound calls.
  • Limited CRM integration.
  • Lacks many reporting features found in similar apps.
  • Some pricing plans may not offer enough customization features.

Aircall pricing

  • Essential: $40/month
  • Professional: $70/month
  • Custom: Contact team for details

Which Cloud Contact Center is Right For You?

Finding the right Cloudtalk alternative depends on your specific needs and budget.

Distrobird stands out as a comprehensive solution, offering an all-in-one platform for calls, emails, SMS, and integrations with popular CRMs and business tools.

Its features cater to both sales and customer support teams, with functionalities like multi-channel communication, automation, and a customer-centric inbox for streamlined workflows.

Whether you're a startup or an established business, Distrobird's scalable pricing plans make it a cost-effective choice. Create your free Distrobird account and see how it can transform your customer interactions!

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