CallRail Alternatives: Top 5 Call Tracking Options

CallRail not your fit? Find top alternatives (affordable, advanced features) to improve your call center experience.

Why do you need a CallRail Alternative?

CallRail is a leading software company that specializes in call tracking and marketing analytics. Their solutions provide valuable insights into how your marketing efforts are impacting phone call conversions, a critical aspect often overlooked in digital marketing.

However user feedback highlights areas for improvement, such as technical support availability, customer service response times, and pricing options, as these need to be addressed to optimize the overall customer experience with the software.

Whether you’re searching for more advanced features, looking for a more affordable option, or simply want a different user experience, there are several available alternatives for you.

In this guide, we cover some factors to consider while choosing the right CallRail alternative and detailed information on those alternatives.

What should you look for in a CallRail Alternative?

  • Features: First things first, think about what features are essential for your business. Do you need advanced call routing, CRM integration, or maybe call recording? Make a list of must-haves to guide your search.
  • Ease of use: You want a platform that's user-friendly for everyone on your team, so it should be easy to use.
  • Integration station: Ensure that the platform plays nicely with your existing tools. Whether it's your CRM, helpdesk software, or project management system, seamless integration is key to keeping your workflow smooth.
  • Flexibility and scalability: You have plans to see your business grow, therefore, you need a solution that can grow with you. Look for a platform that's flexible enough to adapt to your changing needs and scalable to accommodate your expanding team.
  • Pricing: Budget is always important, so make sure that the platform you’re going for has pricing options aligned with your budget.
  • User feedback: Lastly, don't forget to check out reviews and testimonials from other users. Their experiences will offer valuable insights into what the platform is really like and help you to make better decisions.

The 5 Best CallRail Alternatives To Use In 2024

The following is a list of five Callrail cloud business calling alternatives. The software listed below has proven to be a useful tools in providing calling sims to organizations and businesses.

1. Distrobird

Distrobird is a cloud-based customer and sales engagement platform, designed to streamline sales and manage customer interactions. It is an all-in-one platform managing phone calls, SMS communications, and emails, along with product features like web chats, shared team inbox, and automated campaigns.

It also integrates seamlessly with various popular CRM and business tools, notably HubSpot, Gmail, Stripe, Microsoft Outlook, Twilio, Zapier, Clearbit, Zoho, Telnyx, Salesforce and NGP VAN.

Distrobird best features

  • Local phone number support in 103 countries.
  • Unlimited inbound calls in the US and Canada.
  • Hold music and customizable voicemail greetings.
  • Team office hours and call recording data stored for 3-12 months.
  • Simultaneous, round-robin, fixed order, and longest-idle time call and SMS routing.
  • Queue callback and call barging for improved customer service.
  • Do-not-contact (DNC) lists to adhere to regulatory requirements.
  • Call previews and power dialers for effective outreach.
  • Offers multi-channel communication for diverse outreach strategies.
  • Automation of tasks to streamline workflow and increase efficiency.
  • Various sales-focused features to enhance sales processes.
  • Provides a customer-centric inbox for organized and effective communication.
  • Enables businesses to streamline customer or prospect engagements for enhanced productivity.

Distrobird limitations

  • The free plan is limited to 3 uses.
  • Available only on the web; no mobile application.

Distrobird pricing

  • Free Plan: Free
  • Startup: $8/month (shared inbox) or $25/month (sequences and voice)
  • Growth: $50/month
  • Enterprise: $75/month

2. RingCentral

RingCentral is a cloud-based communication solution that unifies team collaboration, conferencing, and online meetings designed for your business communications. It offers a VoIP(”voice over internet protocol”) that provides organizations with online meetings, SMS, group messaging, and call management features for inbound and outbound communication.

RingCentral best features

  • It offers a cloud storage system to store and transfer data over the internet.
  • RingCentral offers collaboration features such as voice and video conferencing, and screen sharing enabling teams to work together more effectively.
  • It is compatible with mobile devices i.e. both iOS and Android.

RingCentral limitations

  • The user interface can not be easily navigated
  • Inaccessible customer support.
  • Continuous charge of fees even after canceling your account from the payment system

RingCentral pricing

  • Core: $20/month
  • Advanced: $25/month
  • Ultra: $35/month

3. Hubspot

HubSpot is a comprehensive customer relationship management software that provides a suite of tools to help businesses attract, convert, and retain customers. It offers an all-in-one platform for managing marketing, sales, customer service, and website content

Hubspot best features

  • Hubspot has a CMS(content management system) hub that allows you to easily create, manage, and optimize your website content for better search engine ranking and lead generation.
  • It integrates with other business applications, enhancing overall efficiency.
  • It streamlines your sales process with features like contact management, deal tracking, email sequences, and sales automation tools

Hubpot limitations

  • The pricing systems are too expensive
  • Horrible customer support system
  • No extension of the trial period and there are no options to cancel

Hubspot pricing

  • Professional: $800/per month
  • Enterprise: $3600/ per month

4. Dialpad

Dialpad is an AI-powered communication platform that helps you build reliable customer relationships, and manage customer-centric tasks. It is a platform designed to boost the performance of the sales and marketing team with its sales outreach and customer service feature, which allows you to reach prospects and monitor customer satisfaction.

Dialpad best features

  • Dialpad has seamless integration with popular CRM platforms like Salesforce and Zendesk, allowing you to build a streamlined workflow and enhance your productivity.
  • Its open APIs allow users to build custom workflows for their team which makes it easy to customize the process of communication.
  • Dialpad provides pre-built playbook templates based on well-known sales tactics that are tailored to the particular requirements of your company.

Dialpad limitations

  • There are no free trial periods instead your account is charged with unstated license fees without any access to a customer representative to lay complaints
  • Inaccessible Customer support
  • Lacks an efficient call reporting system.

Dialpad pricing

  • Integrated: $15/month
  • Professional: $25/month
  • Enterprise: Contact sales

5. Invoca

Invoca is a cloud-based solution focused on call tracking and conversation intelligence to unlock the hidden value of phone calls by providing data-driven insights and AI-powered analysis which empowers you to optimize marketing campaigns, improve customer experiences, and ultimately drive more sales

Invoca best features

  • It uses AI to pinpoint which marketing efforts (specific ads, website elements, etc.) are driving the most valuable calls
  • Invoca analyzes call recordings to extract valuable insights like sentiment (happy, frustrated callers), keywords discussed, and even agent performance metrics
  • It integrates with popular marketing automation tools and CRM systems.

Invoca limitations

  • There are limitations around filters and reporting
  • The user interface can not be easily navigated
  • Challenges with essential tools such as app permissions for employees and pricing structure have been on the higher end.

Invoca pricing

  • Contact the sales team for further information

Which Cloud Contact Center is Right For You?

Finding the right CallRail alternative depends on your specific needs and budget.

Distrobird stands out as a comprehensive solution, offering an all-in-one platform for calls, emails, SMS, and integrations with popular CRMs and business tools.

Its features cater to both sales and customer support teams, with functionalities like multi-channel communication, automation, and a customer-centric inbox for streamlined workflows.

Whether you're a startup or an established business, Distrobird's scalable pricing plans make it a cost-effective choice. Create your free Distrobird account and see how it can transform your customer interactions!

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