RingCentral vs Aircall: Both boost business communication, but cater to different needs. Explore features & pick your perfect fit.
When it comes to cloud-based communication solutions, RingCentral and Aircall offer a range of features and capabilities. Both platforms are designed to enhance business communications, but there are some key differences that may sway your decision.
RingCentral is a comprehensive unified communications as a service (UCaaS) platform. RingCentral caters well to businesses of all sizes, from small teams to large enterprises.
Aircall is a cloud-based call center software designed specifically to streamline and improve phone operations. It offers features that are particularly beneficial for sales and support teams.
To ensure we find the best fit, we will analyze pricing models, compare feature sets and capabilities, assess user-friendliness, and evaluate the level of customer support provided by each platform.
Pricing and Plans
RingCentral:
- Starts at $20 per user per month
- Includes 90+ features and international numbers
- Offers a free trial
Aircall:
- Starts at $30 per user per month
- Offers 35+ call center features and a mobile app
- Provides a free trial
In terms of pricing, RingCentral's entry-level plan is significantly more affordable than Aircall's, which may be a deciding factor for smaller businesses or those with limited budgets. However, Aircall's feature set is more focused on call center functionality, which may be more suitable for businesses with specific customer service requirements.
Features and Capabilities
RingCentral:
- Unified communication and collaboration tools
- Video conferencing and screen sharing
- Team messaging and file sharing
- Integrations with popular business applications
Aircall:
- Advanced call center features, including call routing, IVR, and call analytics
- Mobile app for on-the-go accessibility
- Integrations with CRM and helpdesk platforms
- Workforce management tools
While both platforms offer a range of features, Aircall is primarily focused on call center functionality, with advanced features like call routing and IVR. RingCentral, on the other hand, provides a more comprehensive suite of unified communication and collaboration tools.
User Experience and Ease of Use
RingCentral:
- Intuitive and user-friendly interface
- Easy to set up and configure
- Provides in-depth training resources and support
Aircall:
- Customizable interface with drag-and-drop functionality
- May require more technical expertise to set up and configure
- Offers extensive training and support resources
When it comes to user experience, RingCentral has a slight edge due to its simplicity and ease of use. Aircall, while offering more advanced features, may require more technical expertise to set up and configure, which can be a barrier for some users.
Customer Support and Satisfaction
RingCentral:
- Offers 24/7 customer support via phone, email, and chat
- Users report mixed experiences with support quality and responsiveness
- Maintains a high customer satisfaction rating overall
Aircall:
- Provides dedicated account managers and support teams for enterprise customers
- Users generally praise the quality and responsiveness of support
- Maintains a high customer satisfaction rating across all user segments
Both platforms offer comprehensive customer support, but Aircall's dedicated support teams for enterprise customers may be a significant advantage for larger businesses with complex requirements. RingCentral also maintains a high customer satisfaction rating, but users report some inconsistencies in support quality and responsiveness.
RingCentral vs Aircall Comparison Table
To summarize the key differences between RingCentral and Aircall, here's a comparison table:
| Feature | RingCentral | Aircall |
|---|---|---|
| Pricing (starting at) | $20/user/month | $30/user/month |
| Features | Unified communication and collaboration tools | Advanced call center features, including call routing and IVR |
| User Experience | Intuitive and user-friendly interface | Customizable interface with drag-and-drop functionality |
| Integrations | Popular business applications | CRM and helpdesk platforms |
| Customer Support | 24/7 support, mixed reviews on quality and responsiveness | Dedicated support teams for enterprise customers, high satisfaction ratings |
| Free Trial | Yes | Yes |
Conclusion
When comparing RingCentral and Aircall, both platforms offer robust cloud communication solutions with a range of features and capabilities. However, the choice between the two will depend on your specific business needs and requirements.
Businesses that prioritize a comprehensive suite of unified communication and collaboration tools, as well as ease of use, may find RingCentral to be the better choice. On the other hand, businesses with specific call center requirements, such as advanced call routing and IVR, may find Aircall to be a more suitable option.
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Key Features and Benefits
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