Top 5 Missive Alternatives In 2024

Missive has garnered wide acclaim and global renown for its features.  However, as great as Missive is, it isn’t without its limitations, which may necessitate the need to consider other options.

In this article, we compare the top 5 Missive alternative platforms for 2024 to help you make an informed decision before investing in it, or on your quest for exploring alternatives. After explaining what makes Missive great, we consider its shortcomings; and then compare it to the pros, cons, and overall features of other tools in the market.

What is Missive?

Missive is a versatile communication platform designed to streamline email collaboration, team messaging, and task management. With its intuitive interface and robust feature set, Missive aims to enhance productivity and foster seamless collaboration among team members.

Why might Missive be the right fit for your team's communication needs?

• Missive offers a unified inbox that combines emails, chats, and tasks into one centralized platform.
• Features like snoozing emails, scheduling sends, and templates help you manage your time effectively.
• End-to-end encryption ensures secure communication within your team.

Why do you need a Missive Alternative?

• The free plan has restrictions on shared inboxes and features, making it less suitable for larger teams.
• A lot of features can be overwhelming and it can delay the onboarding of new customer service reps.
• Searching and sorting emails can be tricky/confusing.
• Limited analytics and reporting features (as they have only been recently launched).

What are the Top 5 Shared Inbox Alternatives to Missive in 2024?

1. Distrobird
2. Spike
3. Drag
4. Keeping
5. Trengo

Now, let’s take a closer look at each of these - starting with the best of the lot in our opinion:

1. Distrobird

Distrobird is a cloud-based customer and sales engagement platform, designed to streamline sales and manage customer interactions. It is an all-in-one platform managing phone calls, SMS communications, and emails, along with product features like web chats, shared team inbox, and automated campaigns.

It also integrates seamlessly with various popular CRM and business tools, notably HubSpot, Gmail, Stripe, Microsoft Outlook, Twilio, Zapier, Clearbit, Zoho, Telnyx, Salesforce and NGP VAN.

Distrobird best features

• Manage multi-channel group inboxes like sales@, support@, or accounts@ in one place.
• Collaborate across teams to help resolve customer issues faster
• Distrobird gives you quick access to your customer’s entire history so you can understand their problems and resolve them with confidence.
• Give each customer the personalized experience they deserve without sacrificing speed.
• Add comments to every customer event and bring in your teammates with @mentions instead of endless cc’s, bcc’s, and forwards.
• Get a single view of your customer’s interaction with your business across channels and teams, including website activities organized in a chronological timeline.
• Automate repetitive tasks or assignments to streamline workflows and free up valuable time.
• Integrate with the tools you already use to build better workflows for your team.
• A free plan that includes all of its features.

Distrobird limitations

• Its free plan supports only 3 users and a maximum of 4 teams.
• At present, Distrobird does not have a mobile app.

Distrobird pricing

• Free Plan: Free.
• Startup: $8/month.

2. Spike

Spike offers a unique approach to email management, and its shared inbox feature can be a valuable tool for teams. It’s a productivity app designed to grant its users a seamless collaboration and project management platform right from your inbox, i.e., you will not need to switch from your selected email platform to use the app.

However, Spike is not the best for large organizations. It is mostly geared towards small businesses on a budget constraint. Also, if your business uses Gmail, this is probably not the ideal app for you.

Spike best features

• Spike uses a chat-like interface, making email feel more like instant messaging and potentially speeding up communication within your team.
• Team members can see messages and replies instantly, facilitating faster collaboration on customer inquiries or internal discussions.
• Free for basic use.

Spike limitations

• Limited features to appropriately support big businesses with multiple accounts.
• Not the best for Gmail users and third-party application integration; as such, it potentially hinders workflow for teams relying heavily on other tools.
• Starter: Free.
• Pro: $4
• Business: $8

3. Drag

Drag is another equally respectable alternative to Missive for shared inbox and collaboration among users, designed specifically for Gmail. Unlike Spike, it transforms your Gmail into a collaborative hub, seamlessly merging email, project management, and real-time communication into one unified platform. By eliminating the need for context-switching between different tools, Drag fosters a more streamlined and efficient workflow for your team.

In addition to its primary functionalities, Drag offers a range of other features such as reporting and analytics, internal notes, and easy searching and sorting capabilities. These features collectively make it a decent choice for workflow management software solution.

Drag best features

• Collaborative email features.
• Transforms Gmail into a workspace.
• Allows desktop and mobile synchronization.

Drag limitations

• It’s only available for teams using Google Workspace.
• The free plan of Drag App may have limitations on features and team size.
• Teams solely focused on basic shared inbox functionalities might find it more complex than necessary.

Pricing

• Free: Free
• Starter: $10 per user/month
• Plus: $18 per user/month
• Pro: $26 per user/month

4. Trengo

Trengo is a tool that provides a multi-channel inbox that collates messages from different channels like Email, Twitter, WhatsApp, etc. into one inbox. It also helps you set up chatbots that work via WhatsApp, LiveChat, Messenger & Telegram.

The shared inbox feature lets your team assign emails and create workflows. You also get access to reporting analytics and a knowledge base builder.

Trengo best features

• All paid plans give you unlimited conversations.
• Customer support is available for people worldwide.
• It integrates well with various third-party applications.

Trengo limitations

• Trengo does not have a free version although it offers a free trial.
• Reviewing closed tickets that are reopened by customers can be cumbersome, potentially leading to frustration for both agents and customers.
• Trengo lacks AI features for self-learning chatbots to keep improving the automated chat flow based on insights from past interactions/prompts.
• Automating conversations is charged extra and not part of the plan thus making budgeting more complicated.

Pricing

• Grow: $16 per user/month
• Scale: $27 per user/month
• Enterprise: $38 per user/month

5. Keeping

Keeping seamlessly integrates into your existing Gmail inbox, adding tools to streamline your workflow and boost your team's efficiency. Some of the key features you get with Keeping include the ability to tag tickets with labels, assign priorities, or integrate with third-party apps.

However, it is important to note that Keeping has no free plan, although it does make up for that with two free packages that each come with a 14-day trial period.

Keeping best features

• Easy to set up and use.
• Customer support platform.

Keeping limitations

• Keeping has no free plan.
• Poses a problem for non-gmail users.
• Not available on mobile.

Keeping pricing

• Team: $12 per user/month.
• Organization: $20 per user/month

Which Customer Support & Shared Inbox Platform Is Right For You?

While there are indeed dozens of collaboration apps you could choose from for your business, it is highly important that you select one with the most important features to help your team work better and keep your customers happy. An app like Missive – but costing less and rating higher for efficiency.

Distrobird is undoubtedly the best out of the Missive alternatives. If you are looking for a comprehensive and affordable solution with a free plan, Distrobird is a great option.

It offers all the essential features you need to manage your sales & customer engagement tech stack in one place - multi-channel sequences and campaigns, web messenger, outbound dialer, inbound call center software, shared team inbox, and conversation analytics - in a single solution. Distrobird is also easy to use and integrates with a variety of popular apps.

Sign up today to efficiently manage all your multi-channel group inboxes—whether sales, support, or accounts—in one centralized platform.