Distrobird vs. Zendesk

Distrobird vs Zendesk

Looking for an alternative to Zendesk?

You've come to the right place! See why Distrobird’s customer-centric shared inbox with built in sequences and cloud voice is better for connecting with your customers to drive instant results

Here's the difference between Distrobird and Zendesk, and why you should pay attention

Get more than a ticketing software. Consolidate your sales & customer engagement tech stack in one place

Shared Inbox
Multi-channel sequences & campaigns,
SMS web messenger
Outbound dialer, & Inbound call center software.

All in a single solution. Zendesk can't do that

Streamlined workflow, Zero bloat

Zendesk is difficult to navigate and spreads your data across multiple tools that don’t talk to each other well. This makes it difficult for your team to have a clear picture each customer’s journey

With Distrobird, you get a single view of your customers’ interaction with your business across channels and teams, including website activities organized in a chronological timeline so your team can provide the world-class service customers deserve

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No learning curve

Distrobird extends the familiarity of email clients to every other channel your customers engage with SMS, voice, and social. Unlike Zendesk, this means you can onboard your team and deploy in minutes, not days

Tickets are impersonal & outdated

Zendesk loves tickets, but your customers want to be treated like people, not numbers in a queue

Distrobird’s inbox puts customers front and center. In addition to the chronological timeline we help you create, our platform automatically enriches contact data so your team knows exactly who they’re talking to, and how to keep them delighted

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Get more done with automation

With Distrobird’s rule engine, you can create automated sequences targeting prospects and customers at every stage of your pipeline. From website visitors, inactive leads, or customers with low CSAT numbers, you can rest easy knowing they won't fall through the cracks

A unified platform that meets your customers where they are

Time is precious for both you and your customers. Give them the option to shift from email to phone call or SMS without buying 4 different tools or cobbling together multiple integrations on Zendesk

Here's why Distrobird is the #1 alternative to Zendesk

Zendesk

Distrobird

Shared inbox

Tickets

Comments & mentions

Team collaboration

Undo send

Templates/Canned responses

Customer-centric timeline view

Automated issue assignment & load balancing

SLA

Multi-organizations

SMS messenger

Granular role-based access control

Snooze conversations

Collision detection

Form submissions tracking

Query-based contact segmentation

Automated CSAT surveys

Mail merge with custom variables

Multi-channel sequences

Workspaces

Cloud contact center

Outbound dialer

Free plan

Go beyond 1-to-1 customer engagement

Distrobird’s automated sequences means you can reach one or a million customers via email or SMS, and triage campaign responses to teammates without breaking a sweat. Reach your target audience at scale

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Don’t overspend to engage prospects and customers

We strongly believe that the best tools should be available to your business regardless of size. Start using Distrobird 100% free, and only upgrade to a paid plan to match your growth

You’ll be in good company

Calling Distrobird an all-in-one tool is an oversimplification of the value it delivers. All the workflows we need to acquire and support our SMB users across all channels are deeply integrated. I couldn’t be happier with our choice.

Jody Schnarr

CEO of Fibernetics

The #1 reason why we chose Distrobird is because it provides all the building blocks we need to engage our customers in a unified way — From email, texting, telephony and collaboration. This is probably the last tool you’ll buy for lead and customer outreach.

Laurel Palmer

Director, College Fund, Kalamazoo College

Stitching together a bunch of integrations and add-ons across multiple vendors is not my idea of productivity or efficiency. Thats why we chose Distrobird — each module is as full featured as any standalone competition.

Paul Marai

VP Digital Marketing