Ooma vs. Bitrix24: Feature Comparison for Your Business

Choosing between Ooma and Bitrix24 VoIP solutions? Compare features, budget, and technical requirements to decide which fits your business needs.

When making a choice between Ooma and Bitrix24, you will want to consider your budget, business needs, and technical expertise.

Bitrix24 is more comprehensive with its call recording, CRM, and collaboration features, but you may need more technical expertise to set it up and configure. In the end, Ooma is best for businesses on a tight budget, while Bitrix24 is a better choice for businesses with more advanced call center needs.

When it comes to choosing a VoIP (Voice over Internet Protocol) solution for your business, Ooma and Bitrix24 are two popular options that offer a range of features and capabilities. Both platforms provide basic call center functionality, but there are some key differences that may sway your decision.

Pricing and Plans


  • Offers a $19.95 Per User / Per Month
  • Provides basic call center functionality


  • Offers free cloud-based and open-source on-premise options
  • Includes call recording, power dialer, and more
  • Provides a free trial

In terms of pricing, Ooma's $19.95 Per User / Per Month cost may be appealing for businesses on a tight budget. However, Bitrix24 offers more features and functionality, including call recording and power dialer, which can be beneficial for businesses with more advanced call center needs.

Features and Capabilities


  • Basic call center functionality
  • Virtual receptionist
  • Call forwarding and voicemail


  • Call recording
  • Power dialer
  • CRM and project management tools
  • Collaboration features like chat and video conferencing

While Ooma provides basic call center features, Bitrix24 offers a more comprehensive suite of tools, including CRM and project management capabilities, as well as collaboration features like chat and video conferencing. This can be particularly useful for businesses that require a more integrated solution for their communication and workflow needs.

User Experience and Ease of Use


  • Simple and straightforward interface
  • Easy to set up and configure


  • Customizable interface
  • May require more technical expertise to set up and configure

When it comes to user experience, Ooma has a slight edge due to its simplicity and ease of use. Bitrix24, while offering more advanced features, may require more technical expertise to set up and configure, which can be a barrier for some users.

Customer Support and Satisfaction


  • Offers customer support via phone and email
  • Users report generally positive experiences with support


  • Provides customer support via phone, email, and chat
  • Users report mixed experiences with support quality and responsiveness

Both platforms offer customer support, but Bitrix24's support channels are more extensive, with phone, email, and chat options. However, user reviews suggest that the quality and responsiveness of Bitrix24's support can be inconsistent at times.

Ooma vs Bitrix24 Comparison Table

To summarize the key differences between Ooma and Bitrix24, here's a comparison table:

Feature Ooma Bitrix24
Pricing Offers a $19.95 Per User / Per Month Free cloud-based and open-source options
Features Basic call center functionality Call recording, power dialer, CRM, project management, collaboration
User Experience Simple and straightforward interface Customizable interface
Customer Support Phone and email support, generally positive reviews Phone, email, and chat support, mixed reviews on quality and responsiveness
Free Trial No Yes


When comparing Ooma and Bitrix24, both platforms offer basic call center functionality, but Bitrix24 stands out with its more comprehensive suite of features and tools. Businesses that require advanced call center capabilities, CRM, project management, and collaboration features may find Bitrix24 to be the better choice.

However, for businesses on a tight budget or those that prioritize simplicity and ease of use, Ooma's $19.95 Per User / Per Month may be a more suitable option. Additionally, Ooma's customer support seems to be more consistently positive than Bitrix24's.

Ultimately, the decision will depend on your business's specific needs and budget. It's recommended to carefully evaluate the features and pricing of both platforms, as well as their customer support, to determine which solution best fits your requirements.

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 Key Features and Benefits

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  1. Contact Center:
  • Cloud Call Center: Set up inbound and outbound call stacks in five minutes to contact customers and prospects directly.
  • Power and Preview Dialers: Make as many calls as needed without sacrificing quality.
  1. Multichannel Campaigns:
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Distrobird is the perfect solution for businesses looking to streamline their customer or prospect engagement. Sign up today and experience the benefits of a unified sales automation platform.

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