Trengo also presents its users with loads of challenges. If you are looking for the best Trengo alternatives in 2025, here are the top options to consider.
As businesses seek to improve customer communication and streamline workflows, platforms like Trengo have become invaluable for managing team inboxes and customer interactions.
However, with the growing need for customization, integration flexibility, and advanced features, more companies are exploring alternative solutions that can better meet their evolving needs.
Whether you're a small startup or a large enterprise, finding the right Trengo alternative could help you deliver exceptional customer service, foster team collaboration, and optimize your processes.
Trengo offers valuable features such as collaboration tools, extensive integrations, multichannel communication, WhatsApp templates that help speed up replies, etc. Trengo’s pricing plan starts at €99/month for the Essential plan, €149/month for the Boost plan, and a Pro plan that costs €249/month.
Reviews from users on Capterra show that the lack of history of a conversation with a customer poses a challenge for the customer support agents. Users also complain about the difficulty of seeing the history of closed tickets that are opened again by a customer. They also often make complaints about the inefficiency of the customer support team and their unstable pricing plan.
Here’s a look at the top five Trengo alternatives for 2025, each offering unique features to enhance your communication strategy.
1. Distrobird
Distrobird is a cloud-based customer and sales engagement platform, designed to streamline sales and manage customer interactions. It is an all-in-one platform managing phone calls, SMS communications, and emails, along with product features like web chats, shared team inbox, and automated campaigns.
It also integrates seamlessly with various popular CRM and business tools, notably HubSpot, Gmail, Stripe, Microsoft Outlook, Twilio, Zapier, Clearbit, Zoho, Telnyx, Salesforce and NGP VAN.
Distrobird best features
- Distrobird offers excellent value for money.
- Multi-channel shared inbox.
- Provides a unified inbox that helps you bring all your customer communication channels together in one place.
- Allows for easier collaboration with the @mentions feature that allows you to bring in your teammates to resolve an inquiry.
- Offers multiple integrations.
- Has automated CSAT surveys.
- Provides analytics and reporting tools.
- Allows you to triage customer requests into multiple shared inboxes based on issue type, customer profile, or recent activity on your site.
- Automation of tasks to streamline workflow and increase efficiency.
- Enables businesses to streamline customer or prospect engagements for enhanced productivity.
- Provides a customer-centric inbox for organized and effective communication.
Distrobird limitations
- The free plan is limited to 3 users.
- Available only on the web; no mobile application.
Distrobird pricing
- Free Plan: Free
- Startup: $8/month (shared inbox) or $25/month (sequences and voice)
- Growth: $50/month
- Enterprise: $75/month
2. Front
Front is a customer support and operations platform that enables teams to streamline communication and deliver exceptional service at scale. It facilitates team interaction with customers across multiple channels, automates repetitive tasks, and provides detailed insights on team performance.
Front best features
- Omnichannel shared inbox.
- Live chat.
- Collaboration and analytics tool.
Front limitations
- Difficulty in navigating its complex user interface.
- It has a steep learning curve which takes time to adjust to and therefore slows users down.
- A review from a user says that the mobile app isn’t the best as a lot of things are lacking in it, compared to the desktop.
Front pricing
- Starter plan:$19/month
- Growth plan:$59/month
- Scale plan:$99/month
- Premier plan: $299/month
3. Zendesk
Zendesk is an all-in-one customer service software that offers a robust customer support tool for enterprise organizations. With Zendesk you can interact with chat, email, phone, social media, and self-service support via a single channel.
Zendesk best features
- Interaction history tracking.
- Unified customer profiles.
- It offers a ticketing system.
- It offers a wide range of integrations.
Zendesk limitations
- It has a steep learning curve.
- Lower-tiered plans offer limited customization.
Zendesk pricing
- Suite team plan: $69/month/agent
- Suite growth plan: $115/month/agent
- Suite professional plan: $149/month/agent
- Suite Enterprise plan: Contact Sales
4. Helpwise
Helpwise is a customer service platform for SMBs to help you serve customers faster and retain them better. It is a shared inbox solution for teams of all sizes looking to increase collaboration and deliver better customer service, faster.
Helpwise best features
- It offers automation tools that help for an easy workflow.
- It has integrations with other services like Slack, Shopify, Zapier, and Hubspot.
- It offers a system where you can monitor team performance and email traffic from an account dashboard.
Helpwise limitations
- Poor customer support.
- The mobile application lacks the features of the desktop application.
- You cannot view all shared inboxes on a single screen.
Helpwise pricing
- Standard plan: $12/user/month
- Premium plan: $23/user/month
- Advanced plan: $39/user/month
5. Missive
Missive is not a full-fledged customer support tool, however, it offers excellent team collaboration and is a great choice for teams that want a single tool to manage customer support and collaborate on internal projects.
Missive best features
- Offers standard templates agents can use to respond to customer support inquiries.
- It allows support agents to assign, track, and collaborate on incoming calls.
- It offers one-to-one live chat with users and website visitors.
Missive limitations
- It lacks analytics and reporting features making it difficult for teams to track important metrics.
- It provides limited integrations.
- It can be a bit complex to understand.
- There’s a limit on how long you can retain conversation history.
Missive pricing
- Starter: $14/user/month
- Productive: $18/user/month
- Business: $26/user/month
Conclusion
While Trengo provides a solid foundation for managing customer communications, the alternatives highlighted here offer additional flexibility and features designed to meet diverse business needs in 2025.
Choosing the right alternative can enable your team to engage customers more effectively, improve workflow efficiency, and stay ahead in today’s competitive landscape.
For example, platforms like Distrobird bring together essential tools in one place, helping teams streamline their interactions and focus on building stronger customer relationships. Explore these top alternatives and find the one that best supports your growth and communication goals.
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